issue with my VIP VAULT PURCHASE (For the FIFTH Time!)

Discus and support issue with my VIP VAULT PURCHASE (For the FIFTH Time!) in XBoX Rewards & Social to solve the problem; I posted a message about my iissue over a month ago and got one response, well I've been checking back in the vault for you to fix my problem with... Discussion in 'XBoX Rewards & Social' started by Titanium Rogue, May 21, 2018.

  1. Titanium Rogue
    Titanium Rogue Guest

    issue with my VIP VAULT PURCHASE (For the FIFTH Time!)


    I posted a message about my iissue over a month ago and got one response, well I've been checking back in the vault for you to fix my problem with ordering the planet of the apes movie. Now I know time is running out on this program
    and I did try to purchase this item while it was available, but for some reason it said there was a problem on your end and it suggested these forums to resolve this issue. well I have made four attempts to message the person who responded to my original post
    but I get no response. i just want this taken care of because at the end of the day Microsoft you have more to lose than I do I might lose $25 + in VIP GEMS but you are going to lose a longtime customer whom has spent tens of thousands over my lifetime on
    Xbox related products. as a gamer and collecter. Plain and simple I'm Just Tired of getting screwed over. So please make it right. P.S. I don't like the changes you are making to the rewards program. Thanks. Titanium. Rouge.

    :)
     
    Titanium Rogue, May 21, 2018
    #1
  2. Smwutches
    Smwutches Guest
    issue with my VIP VAULT PURCHASE (FOR The FIFTH Time !)

    For help with the rewards program, you will need to post in the Xbox Rewards Questions support forum.
     
    Smwutches, May 21, 2018
    #2
  3. Titanium Rogue
    Titanium Rogue Guest
    issue with my VIP VAULT PURCHASE (FOR The FIFTH Time !)

    I posted a message about my issue over a month ago and got one response,well I've been checking back in the vault for you to fix my problem with ordering the planet of the apes movie. Now I know time is running out on this program,and I did try to purchase
    this item while it was available,but for some reason it said there was a problem on your end. and it suggested these forums to resolve this issue. well I have made four attempts to message the person who responded to my original post but I get no response.
    i just want this taken care of.because at the end of the day Microsoft you have more to lose than I do,I might lose $25 +, in. vip gems but you are going to lose a longtime customer whom has spent tens of thousands over my lifetime on Xbox related products
    as a gamer and collecter .plain and simple im just tired of getting screwed over.So please make it right.P.S. I don't like the changes you are making to the rewards program. Thanks,Titanium Rouge
     
    Titanium Rogue, May 21, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    issue with my VIP VAULT PURCHASE (For the FIFTH Time!)

    Hello Titanium Rogue,

    As mentioned in your previous post (issue with my vip vault purchase.), there was a temporary issue with this prize that caused
    us to disable it. When this issue was resolved, the prize was restored to the Vault page. We see that you did not redeem this prize, and we do not see that you spent any Gems on this prize. Since you did not purchase this prize, you did not receive a copy.
     
    XBLRewards8, May 22, 2018
    #4
  5. XBLRewards8 Win User

    issue with my VIP VAULT PURCHASE (For the FIFTH Time!)

    Hello Titanium Rogue,

    As mentioned in your previous post (https://forums.xbox.com/en-US/thread/e2734b35-da93-4640-9bf1-d00bd9b6fd6f), there was a temporary issue with this prize that caused
    us to disable it. When this issue was resolved, the prize was restored to the Vault page. We see that you did not redeem this prize, and we do not see that you spent any Gems on this prize. Since you did not purchase this prize, you did not receive a copy.
  6. Smwutches Win User

    issue with my VIP VAULT PURCHASE (FOR The FIFTH Time !)

    For help with the rewards program, you will need to post in the Xbox Rewards Questions support forum.
  7. XBLRewards8 Win User

    issue with my vip vault purchase.

    Hello Titanium Rogue,

    Apologies for the inconvenience. We are investigating an issue with this prize. While we work on this issue, we have disabled this prize. Once we have resolved the issue, you should see this prize again and be able to claim it at that time.
  8. Andros635 Win User

    Vip vault issue

    Still have not received it. Why did they ask for an email address when they could just send it to the one associated with my account? Which is the one I gave them. And why nat just send it to me over Xbox live?
  9. XBLRewards8 Win User

    Vip vault issue

    Hello Andros635,

    Since these prizes are sent from a separate team, they must be sent via e-mail. They did not ask for an email address, as they have the email you have on file. They re-sent the email to that address, which you claim has still not appeared. We have been able
    to obtain the token manually, and will send it to you via private message.
Thema:

issue with my VIP VAULT PURCHASE (For the FIFTH Time!)

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