Issue with my preorders sticking in my installed

Hey there ryanjoe,



Thank you for letting us know about the issue. We'll be locking the thread.
If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.



Thank you and have a great day.

Hi Ryanjoe,

Are you having this issue with just Borderlands? You might have to factory reset your Xbox but you can keep your games and apps. https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults
This may or may not help but hopefully it does.

I have 3 external hdds a total of 10 tb free space well max 12tb but i used up 2tb on games also i know how to navigate the xbox i’m not dumb i bave over 132 games all AAA titles and i still have as much free space as stated above i believe that this is
a glitch of sorts cause i tried doing the reset thing hold the power button down and that didnt work so yeagh...

Hi there, could you check to make sure that you have enough space on your hard drive for what you're wanting to install. An easy way to check this is to go to your Games & Apps and then look in the lower left corner. And if that is not the issue could you
check to see that your console is up to date? Press the Xbox Button > System > Settings > Console Information.

For reference to this article click here: https://support.xbox.com/en-CA/xbox-one/store/download-game-problem

That may be because the game is not offically out yet and so would be waiting too download until it's release date.

I just checked on my Fallen Jedi pre-order, it's sitting in installed waiting for the release date.

As to the other thought of there not being enough room for the game to be installed, my drive is 98% full right now and my pre=order placeholder doesn't care.