issue with license

Discus and support issue with license in XBoX Games and Apps to solve the problem; hi im download the crew when he was free with gold but he didnt lunch he was issue with license in new update please help me... Discussion in 'XBoX Games and Apps' started by MOHAMED DEVIL, Aug 7, 2016.

  1. issue with license


    hi

    im download the crew when he was free with gold but he didnt lunch he was issue with license in new update please help me

    :)
     
    MOHAMED DEVIL, Aug 7, 2016
    #1
  2. Smwutches
    Smwutches Guest
    Issue with license transfer

    Game pass itself is not shareable. He can play access any of the games you download from it though.
     
    Smwutches, Aug 7, 2016
    #2
  3. craZ Pork
    craZ Pork Guest
    Issue with license transfer

    so me and my friend license transferred and he’s not able to use the game pass and I’m wondering why
     
    craZ Pork, Aug 7, 2016
    #3
  4. LunaticZ3r0
    LunaticZ3r0 Guest

    issue with license

    Are you a xbox preview member? If so there has been a problem with the license issue with certain games when purchased digitally with the new summer update for the xbox one. Contact 1-800-469-9269 they will go through the process to help fix this issue
    or chat support works just as well. If you are a preview member my recommendation is this problem continues is set the settings to where it doesn't automatically update your system.
     
    LunaticZ3r0, Aug 7, 2016
    #4
  5. eviltedi
    eviltedi Guest
    This is not just restricted to preview players, I'm not in the programme, and it's not just certain games, all of the season passes I own are affected, I have been in chat 4 times, hard reset, remove and recover profile, factory reset the console, reset
    the my home xbox, nothing works. Need to get in touch AGAIN today, it's absolutely ridiculous.
     
    eviltedi, Aug 7, 2016
    #5
  6. Miss Bijoux
    Miss Bijoux Guest
    Hey MOHAMED DEVIL -

    Sorry to hear about the issue. Are you able to locate the purchase of The Crew on your Xbox Live account's
    Commerce page? If not, that would indicate that the account you are posting from may not own the license for the game. Are there any other Xbox Live accounts on your Xbox One console that may have
    downloaded The Crew during the Games with Gold period?

    Keep us posted. issue with license :)
     
    Miss Bijoux, Nov 2, 2018
    #6
  7. Boombaa Win User

    License issue

    You're right, so that means once the license transfer process from the site is done, all other profiles must transfer their own licences and re-download their own download history, but this is not mentioned anywhere.
  8. eG x Thee Elf Win User

    License Issues

    The restriction on license transfers is to prevent individuals from performing marketplace theft by transferring licenses to a friend's console and then the owner playing the game on their console while on Live. Typically you would not need to do a license
    transfer within a year unless you transitioned through 3 consoles. If console A broke and you bought console B you could transfer the licenses to console B, then re-download the games, then console B would be good to go on or offline. Even if console A didn't
    break you wouldn't have to perform the license transfer as long as you are using console B while connected to Live with the profile that made the original purchase. You can try contacting Microsoft
    Phone Support
    but unless you can convince them otherwise due to your situation they will likely tell you that you need to wait out the time period.
  9. Smwutches Win User

    LIcense issues

    It sounds like everything was originally downloaded on your brother's account which is why everything works for him. Have you done a license transfer through his account?
  10. eviltedi Win User

    issue with license

    This is not just restricted to preview players, I'm not in the programme, and it's not just certain games, all of the season passes I own are affected, I have been in chat 4 times, hard reset, remove and recover profile, factory reset the console, reset
    the my home xbox, nothing works. Need to get in touch AGAIN today, it's absolutely ridiculous.
  11. CasuaIKiIIer Win User

    License Issues

    I forgot to mention that the problem was when i tried opening the game on the second console hah.
Thema:

issue with license

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