Issue with iPad and cloud gaming beta

Discus and support Issue with iPad and cloud gaming beta in XboX Insiders to solve the problem; Hi everyone, I got into the beta yesterday so I decided to give it a shot on my 7th gen ipad. I updated to iOS 14.5. The issue I am having is when I... Discussion in 'XboX Insiders' started by /u/blindsided789, Apr 27, 2021.

  1. Issue with iPad and cloud gaming beta


    Hi everyone,

    I got into the beta yesterday so I decided to give it a shot on my 7th gen ipad. I updated to iOS 14.5. The issue I am having is when I log in at xbox.com/play, it just refreshes the screen like nothing happened. Then when I tap on log in again it just refreshes the page again. I have done the following:

    -Tried on both safari and edge -tried clearing cookies/caches on both browsers then trying to log in again -tried closing out the browser apps fully then restarting -tried both email addresses associated with my account in case it was an "alias" issue that I have seen mentioned in other threads

    I was able to log in on my PC through edge with no issues, and I was also able to login on my android phone on the edge app. Not sure if that worked before or not but i logged in and started a game. So this seems to be an ipad issue. Just wondering if anyone had any thoughts or ideas. As mentioned I have tried everything I have seen here but I am open to anything. Thanks!

    submitted by /u/blindsided789
    [link] [comments]
     
    /u/blindsided789, Apr 27, 2021
    #1
  2. L4c3rd4 Win User

    Cloud gaming on iPad issues

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey Travis, how are you today my friend? Hope you're well.

    Travis, I just tested it on my iPhone, and it worked.

    Tested via the created Xbox Xcloud Icon from Safari and also via google chrome browser. :/

    Please, try to sign out from your account and recreate the Xcloud icon from Safari and try it again, please. :)
  3. Kathy A. Win User

    Cloud gaming Error Code

    Hello abel figueroa1,

    Thank you for posting in Microsoft Community.



    We understand that you are trying to play Xbox Cloud Gaming Beta on iPad however you keep getting an error in trying to access the games. Let us check on this together and sort this out in timely manner for you to get back to gaming.

    To have a better understanding, we would like to further isolate your concern. Please provide us details to these questions:

    1. What app are you using? Xbox app for iOS or Safari?
    2. How do you access your Xbox Cloud Gaming Beta games?

    For troubleshooting, we suggest you try these:

    1. Restart iPad to clear memory.
    2. Install the update of iPad. Compatible devices for Xbox Cloud Gaming Beta is iPadOS 14.4 and later.
    3. Install update for Xbox app and/or Safari.
    4. Try to start a game and see if issue still persists.
    5. You may switch to use Safari for playing games of Xbox Cloud Gaming Beta.
    6. Go to Xbox.com/Play and get started by signing into your account with active Xbox Game Pass Ultimate subscription.

    Let us know how it went.

    Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Microsoft Community Moderator
  4. CarTzy Win User

    Xbox controller Cloud gaming on iPad issue

    Hello C K4,

    I wont be able to confirm if this is a bug or not since there is no announcement or similar post to this. I suggest you report this problem to Xbox instead.

    You can report your issue by using the Report a Problem app on Xbox consoles or the Windows Feedback Hub on Windows devices. To report a problem on console:

    • Press and hold the Xbox button , and then select Report a problem to launch the app. Select Report new problem > Continue with standard diagnostics. If you’re experiencing an issue with audio or video, select Reproduce with advanced diagnostics. Then fill out the remaining details such as category, subcategory, title, and description.
    For details about reporting with media traces, adding attachments, or providing feedback from other devices, visit the link below.

    Provide feedback to Team Xbox | Xbox Support
  5. CarTzy Win User

    Xbox controller Cloud gaming on iPad issue

    Hello!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.


    [​IMG]


    Thank you for understanding.
  6. C K4 Win User

    Xbox controller Cloud gaming on iPad issue

    Hello , I have actually already tried the troubleshooting steps. I have also removed and re-paired the device. I have force closed the browser. I have tried connecting the controller before launching cloud gaming and I tried launching cloud gaming before connecting the device. All to no avail. I am guessing this is a bug of some kind?
Thema:

Issue with iPad and cloud gaming beta

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