Issue with Games with Gold

Discus and support Issue with Games with Gold in XBoX Games and Apps to solve the problem; I am having the issue where if I buy a game it will ask if I own it, I've seen the forum response is to buy it again but that's where my problem comes... Discussion in 'XBoX Games and Apps' started by Unbornvessel, Apr 16, 2020.

  1. Unbornvessel
    Unbornvessel Guest

    Issue with Games with Gold


    I am having the issue where if I buy a game it will ask if I own it, I've seen the forum response is to buy it again but that's where my problem comes in, it's with the games with gold games, namely the Knights of Pen and Paper bundle, since I already
    "Got it" for free it won't give me the option to get it for free again and only offers me to pay full price, what do I do?

    :)
     
    Unbornvessel, Apr 16, 2020
    #1
  2. Jayhab4real Win User

    Games with gold issue

    I've seen this issue a number of times with players in Australia. This solution has worked for those who had the unavailable message on their consoles:

    Remote install it from here:

    https://www.microsoft.com/en-gb/p/the-final-station/bx8hv1b694pc?SilentAuth=1

    You may see it come up as purchasable only; you'll need to sign in and then refresh the page, it will then be free and you'll see the "get" button instead!
  3. Kragoth133 Win User

    Games with gold issue

    I tried using the xbox app on my phone, but it didn't show up at all, even in a search.
  4. Kimberly AnneTecson Win User

    Games with gold issue

  5. XBF Lance J Win User

    Issue with games with gold

    Hey 1CA,

    Thank you for responding! I see you are having a difficult time setting up a call with one of our phone representatives, please follow these instructions on our

    Xbox Support site:


    1. Choose a Category: Xbox One
    2. Ask as a question: see other options
    3. Pick a topic: Set up my Xbox One console
    4. These usually help: Show contact options
    5. Contact us: Request a call form support
    Hope this helps! :D
  6. Airiak Win User

    Issue with games with gold

    You may want to request a call from support.
Thema:

Issue with Games with Gold

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