ISSUE WITH FREE GAME PASS

I see. It shouldn't really charge you if it shows that the Game Pass came with your device under the "Library" tab. Though on some cases, it might ask for a backup payment just to have the code redeemed to your account and it will tell that the subscription will be renewed after it expires but it should not ask you to pay right away.

Can you tell us what exactly is showing when you are redeeming it? You may also provide a screenshot just mask any personal information so it will not be included when you post it. As it might be for verification purposes only why it is asking for card details. You may turn off the renewal after you redeem the code via https://account.microsoft.com/services page and after that you may remove your card as well.

yeah i know that but it is charging me a certain amount to start the free trail....That is the issue for me....can't i get it without that charging process because the sxbox box app is asking me my card details

Hi! My name is Ben an Independent Advisor and a fellow member in the community. Hope you are doing well!

With regards to your issue redeeming Xbox Game Pass, let us try to further check on that. Are you trying to redeem it directly via the Microsoft store app?

Just click on the “Microsoft Store” app or search it on your device. > “Login” to your Microsoft Store Account > Click on “My Library”. > On the left hand column, select “Included with device”.

From there, you should see all items included with the device you purchased from Lenovo and option to click on "Get" and redeem your free* 3-month Game Pass. More details for image and steps can also be found on the Lenovo page https://www.lenovo.com/ch/en/xbox-game-pass/?or...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope the information helps somehow. Feel free to post back if you have further questions or concerns and we will try with the best of our knowledge to offer assistance.

Kind regards,

Ben

man, it would be possible that Gold was free and Game Pass and Ultimate pass were paid, but economic issues it is difficult for them to put something free

Hi DucLe1KT!

Where did you acquire the Game Pass code? Did it say that it includes game coin?

Please confirm on your account order history https://account.microsoft.com/billing/orders/ if the redemption was successful and if it indicates that it includes the game coin. Then confirm if it was redeemed on your correct Xbox profile by checking your gamertag through https://account.xbox.com/Profile.

If everything is correct, try to wait at least 24 hours for it to show in your game. You may simply restart your console as well to refresh it.