issue with FC25

Hi, Thomas! Thank you for reaching out.

I'm sorry you are experiencing issues playing FC25.

May I ask when did you install this game? The full version of EA FC25 has not been released as part of the Game Pass Ultimate catalog. Currently, the only ways to play this game with an Xbox Game Pass Ultimate subscription are 1) Using EA Play's 10-hour trial or 2) Downloading EA FC25 Showcase.

This game was just recently featured in Xbox "Free Play Days", which allowed Xbox Game Pass Ultimate, Standard, and Core members to try the full version of EA FC25 and other EA games from Thursday January 16 at 12:01am Pacific until Sunday, January 19 at 11:59 Pacific.

• For your reference, this was announced at [ https://news.xbox.com/2025/01/16/free-play-days... ]

If you downloaded the game during its "Free Play Days", it would explain why you are only able to play EA FC25 Showcase now.

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I'll be looking forward to your reply.

Best regards,

- AJ

Hi there! This is Virginia O.

I understand that you are experiencing freezing issues with your game FC25.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart the game by pressing the Xbox button to open the guide.

Select the Home option to return to the main dashboard.

Highlight FC25 in your game library.

Press the button with three horizontal lines and select Quit to close the game completely.

Launch the game again and see if the freezes are gone.

And then check for game updates. FC25 should be updated to the latest version. To do this, go to My games & apps > See all > Updates and check for updates.

Next is to powercycle your Xbox. Turn off your console and unplug the power cable. Wait for about 10 seconds, then plug it back in and turn on the console.

Kindly reduce graphics settings too because high graphics settings can cause performance issues. Reduce the graphics settings in the game to see if it improves stability.

Then close the other games and apps that might be running in the background.

If the issue persists after performing the troubleshooting steps, uninstall and then reinstall FC25. This can help resolve any corrupted files from the game.

Thank you for your cooperation.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please check to make sure there is no permissions issue with your account.

Login at this link

https://account.xbox.com/Settings

And in the part of "Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety" set all features related to multiplayer, communication and friendship to "Allow".

If it won't let you log in to set up your account, there may be two reasons.

1. The date of birth of your account is underage, check it in this link:

https://account.microsoft.com/profile

2. You are a member of a family group, check it in this link

https://account.microsoft.com/family/home

If you are a minor, you must enter a family group and the family group administrator must configure your account in the same way that I indicated initially.

Best regards.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Are you sure you haven't already used up those trial hours?

If so, Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

Best regards!

Hi there! This is Virginia O.

I understand that you are experiencing issues paying FC25.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please confirm system updates by double-checking that your Xbox system software is fully updated because system updates include fixes that affect app/game communications.

And then perform a full power cycle on the Xbox. To do this, unplug your Xbox for at least 10–15 seconds, then plug it back in and restart.

Next is to check connection specifics. Although other games run fine, please switch from WiFi to a wired connection for a more stable connection.

Before testing a wired connection, kindly power-cycle your modem/router. And then launch the game.

If the issue persist after performing the troubleshooting steps please test with a different profile. If you have another Xbox profile available, see if launching FC25 with that profile produces the same error. Doing this will help determine if the issue is tied to your account’s settings or license verification.

Thank you for your cooperation.