Issue with Expiring Credit

Discus and support Issue with Expiring Credit in XBoX on Consoles to solve the problem; I have $5 in my Microsoft account that expires tomorrow. It says 'expires November 13th'. I redeemed it as part of a promotion for my xbox. I have... Discussion in 'XBoX on Consoles' started by DiegoRSTM, Nov 13, 2020.

  1. DiegoRSTM
    DiegoRSTM Guest

    Issue with Expiring Credit


    I have $5 in my Microsoft account that expires tomorrow. It says 'expires November 13th'. I redeemed it as part of a promotion for my xbox. I have redeemed similar promotion before and they clearly state that the time of expiration is at 11:59 am PST.

    Even though my account says the credit expires tomorrow, it's showing a $0.00 balance.

    What do I do?

    :)
     
    DiegoRSTM, Nov 13, 2020
    #1
  2. Major Johnathan Win User

    missed discount

    I dont believe they will credit it, since ive had a similar issue with Forza Horizon 3 and they told me they couldnt re-credit something once it expired
  3. Smwutches Win User

    Credit expired!?

  4. Smwutches Win User

    Credit expired!?

    If you earn money through promotions or the Rewards program, the credits expire about a year after you receive them unless noted different in the terms of the offer. A lot of people also had money recently expire that was left over from when Microsoft points
    were discontinued a couple of years ago.

    Unfortunately, once the currency expires, there is no way to get it back.
  5. Kill4h-519A4CE4-610E Win User

    Credit expired!?

    They wasn't promotional money but Microsoft Point normally acquired in a GS store, (maybe there's a way to check all codes used on my account) and was not specified anywhere that those credit has an expiration time. For that reason I'd like to know if it
    is possible to have an extended period of time to use them.
  6. Paco_mty Win User

    xbox live account

    I am having a similar issue, I am trying to add my son who is 8 and he is setup as family on my account. I enter my credit card info but the expiration date would not go past 2020 and my credit card expires in 2021.
Thema:

Issue with Expiring Credit

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