Issue with depositing to my billing account

Discus and support Issue with depositing to my billing account in XBoX Rewards & Social to solve the problem; As you can see I have thousands of rewards still pending. I've been told this is being worked on (in the last response), but heard nothing for a month... Discussion in 'XBoX Rewards & Social' started by Indiana-[xboxvenue], Jan 15, 2018.

  1. Indiana-[xboxvenue]
    Indiana-[xboxvenue] Guest

    Issue with depositing to my billing account


    As you can see I have thousands of rewards still pending. I've been told this is being worked on (in the last response), but heard nothing for a month which is not very satisfactory. please help asap



    Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

    [table][tr][td]31/12/17[/td][td]3,649 Credits[/td][/tr][tr][td]30/11/17[/td][td]2,589 Credits[/td][/tr][tr][td]30/09/17[/td][td]900 Credits[/td][/tr][tr][td]31/07/17[/td][td]300 Credits[/td][/tr][tr][td]31/05/17[/td][td]1,500 Credits[/td][/tr][/table]

    :)
     
    Indiana-[xboxvenue], Jan 15, 2018
    #1
  2. Oscar Navarrete jr
    Oscar Navarrete jr Guest
    ACCOUNT NOT DEPOSITING REWARDS

    My account has always had issues with DEPOSITING REWARDS. Can you please assist in DEPOSITING my points.

    error:

    There seems to be an issue with your account:

    please reach out to our support
    forum team    .
     
    Oscar Navarrete jr, Jan 15, 2018
    #2
  3. Burnip
    Burnip Guest
    Points not depositing

    Apparently my points aren't depositing, so I need to make a post about it.

    My guess is it's related to my ms commerce account having both a GB and US billing address.
     
    Burnip, Jan 15, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Issue with depositing to my billing account

    Hello Indiana,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the secured database containing billable account information. While your previous deposit was a result of a specific fixed deposit cycle provided by this
    team, we have not received word on when we can expect a full resolution on this issue. We apologize for the inconvenience.
     
    XBLRewards8, Jan 16, 2018
    #4
  5. XBLRewards8 Win User

    Issue with depositing to my billing account

    Hello Indiana,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the secured database containing billable account information. While your previous deposit was a result of a specific fixed deposit cycle provided by this
    team, we have not received word on when we can expect a full resolution on this issue. We apologize for the inconvenience.
  6. XBLRewards8 Win User

    Reward deposit into the wrong country

    Hello Dark Kenjiro,

    It looks like the information we are receiving from billing caused you to be labeled as Canadian, which is why we deposited into CAD for your account. Unfortunately, once Credits are deposited, we cannot take action on them. You may wish to reach out to
    billing support (support.xbox.com/contact-us) and have them investigate your account. This information reporting you with Canadian billing is also why your deposits have been failing; when we attempted to deposit USD from your US Rewards
    Account, into your Canadian billing account, the process failed. We have been working with another team on resolving deposit issues, which is why this deposit succeeded. We have no power over billable accounts, and cannot adjust your billing accounts in any
    way. Apologies for any inconvenience.
  7. XBLRewards3 Win User

    Ridiculous

    Hi Staalker. Unfortunately, it is not within our control to fix this Microsoft account deposit issue. This is an issue that the Billing team is working on since we do not have access to that part of your account. We will continue to attempt deposits and
    escalate these issues. We do apologize for the inconveniences.
  8. XBLRewards3 Win User

    Problem with XBox Live Reward

    Hi Paul. Multiple users have this issue and it is being looked at as a wider issue. Unfortunately, we don't have an update nor do we know when it will be resolved. We are in the process of working with the Billing team to manually deposit to accounts as
    a temporary fix to this issue, but unfortunately, some accounts are still failing to deposit. We will continue to attempt deposits to your account until there is a fix. Sorry for the inconveniences.
  9. XBLRewards3 Win User

    Need my reward points manually transferred to Microsoft Currency

    Hi High Five Jive. We are applying a manual bulk fix to your deposit issue in this next cycle (February 22nd deposit). This can usually force a deposit to Microsoft accounts affected with your issue. If you do not receive a deposit
    by the 22nd, please reach out again so we can submit a separate ticket to the Billing department. Thanks for your patience.
Thema:

Issue with depositing to my billing account

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