Issue with depositing to my billing account

Hello Indiana,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the secured database containing billable account information. While your previous deposit was a result of a specific fixed deposit cycle provided by this
team, we have not received word on when we can expect a full resolution on this issue. We apologize for the inconvenience.

Hello Dark Kenjiro,

It looks like the information we are receiving from billing caused you to be labeled as Canadian, which is why we deposited into CAD for your account. Unfortunately, once Credits are deposited, we cannot take action on them. You may wish to reach out to
billing support (support.xbox.com/contact-us) and have them investigate your account. This information reporting you with Canadian billing is also why your deposits have been failing; when we attempted to deposit USD from your US Rewards
Account, into your Canadian billing account, the process failed. We have been working with another team on resolving deposit issues, which is why this deposit succeeded. We have no power over billable accounts, and cannot adjust your billing accounts in any
way. Apologies for any inconvenience.

Hi Staalker. Unfortunately, it is not within our control to fix this Microsoft account deposit issue. This is an issue that the Billing team is working on since we do not have access to that part of your account. We will continue to attempt deposits and
escalate these issues. We do apologize for the inconveniences.

Hi Paul. Multiple users have this issue and it is being looked at as a wider issue. Unfortunately, we don't have an update nor do we know when it will be resolved. We are in the process of working with the Billing team to manually deposit to accounts as
a temporary fix to this issue, but unfortunately, some accounts are still failing to deposit. We will continue to attempt deposits to your account until there is a fix. Sorry for the inconveniences.

Hi High Five Jive. We are applying a manual bulk fix to your deposit issue in this next cycle (February 22nd deposit). This can usually force a deposit to Microsoft accounts affected with your issue. If you do not receive a deposit
by the 22nd, please reach out again so we can submit a separate ticket to the Billing department. Thanks for your patience.