Issue with companion app

LaursGreen · Dec 12, 2021

EDIT: I added a picture, I went to "add/switch" on my Xbox, did my normal login, and got the second account too??? ****???

So... I have looked for answers everywhere and tried a bunch of troubleshooting ideas and have gotten no solutions.

I tried to login to the Xbox companion app on my phone (I have recently logged in to the app on the computer--and it was fine--but I couldn't message there so I went to get the app on my phone) anyways, I used my email and password that I use for my xbox/to play games. It seemed like it was making a new account almost? It asked me to pick a username, so I backed out of the app and tried again. (Thought that maybe I accidentally hit "make a new account" instead of "login"?) When I tried logging in again, it said "welcome back" but it used the incorrect username? I think it glitched and assigned me one. But the username hasn't changed on my Xbox or anywhere else. And on the website or the app from my phone at least, it won't show the correct username for my Xbox account (or my friends list or anything) yet it's the correct email and password? Could I have accidentally created a "new account" that's the same as my normal one and yet it only let's me log in to this one from my phone or something??? Rather than my actual one even if they are the same emails and passwords???

I am severely confused and have tried everything I can think of.

I'm afraid to try deleting the account because it accurately links to my email that I use for gaming and I don't want to accidentally erase that.

:)

XBF-JoannaDark

Hi LaursGreen,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you struggle with the Xbox Companion app and account. I am happy to help and provide solutions that hopefully can resolve this problem.

Solution 1: The Xbox Campion app no longer allows for Xbox messaging. I recommend using the Xbox App, which will enable you to chat with friends. Once you have downloaded this app, would you please try signing in with your main Xbox account?

Solution 2: Rest the Xbox Companion App. Repair apps and programs in Windows 10 (microsoft.com) The link will walk you through these steps. Next, sign in with the main Xbox account on your console.

Solution 3: View your Microsoft Store order history Click on the link and then click on view order history, and it will prompt you to sign in with your Microsoft account email tied to your Xbox account. It allows you to view purchase history and ensure everything is good to go.

You can accidentally create new users' names, but it will not allow you if that email is attached to an account. You can also change your Xbox Username, but that would have prompted a $10 fee before anything.

Let's start with these three solutions and see if this resolves the issue before moving on to additional steps.

Mikeysoonerfan

You might go into the notification settings on the companion app and see if there are issues there. Seems like everyone who has this issue are also using the companion app too when this happens

ChefBobbySlay

Replying with a fix that has worked for State of Decay's and the app popup issue.

1. delete all games, the gampepass app, and the companion app.

2. Redownload the companion app

3. Sign in, sign out, and sign back into the companion app

4. Redownload the gamepass app and sign in

I think the issue was related to my account not being "signed in" in the appropriate places or their apps not communicating appropriately. Have yet to try on FO76 due to the large download, but I will update shortly.

Update:

FO76 now works as well. Kind of a strange issue, but that fix seemed to work. Cheers

Ricardo Lechuga

Please try to login in the Xbox app and the console companion app, see if the same issue happens

PlainolBry

Frustrating isn't the word... Same issue still. I logged out of everything, uninstalled the companion app, logged out of store. Rebooted PC, logged into the store app, downloaded the companion app and logged into it... no issues with any of them, went
to download the Beta app and still the same error message. Don't understand why this is happening.

Issue with companion app