Issue with Cold War crossgen upgrade bundle

https://www.microsoft.com/en-au/store/p/call-of-duty-black-ops-cold-war-cross-gen-bundle-u/9mxpqc207hnm/0010

This is the product that is the upgrade from Xbox one Cold War to series x version

From what I can tell, to access the Series X version of the game, you need the Cross-Gen bundle...once you buy that, you should then be able to download and install the Series X version. Without the cross-gen bundle it will, presumably, just install the XB1 version

From the Store page:

"For digital owners of the Call of Duty®: Black Ops Cold War Standard Edition, this upgrade will unlock the Call of Duty®: Black Ops Cold War Cross-Gen Bundle, giving access to the Xbox Series X|S version of the game. After upgrade purchase, search in the Xbox store for the Call of Duty®: Black Ops Cold War - Cross-Gen Bundle to install the Xbox Series X|S version of the game."

Hello,

Thank you for posting in Microsoft Community.



We understand that you are trying to upgrade your Call of Duty®: Black Ops Cold War on Xbox. If you have the Xbox One disk version of the game, you should be able to upgrade to the Xbox Series X version for free using the "Smart Delivery" feature. However, it sounds like you're having trouble with the upgrade process.



One thing you can try is to make sure that your Xbox One version of the game is fully updated before attempting to upgrade. You can also try uninstalling and reinstalling the game to see if that helps.



If you're still having trouble, try to see if you have issues with other games. As the Cold War should be compatible for both Xbox One and Xbox Series consoles, you may give it a try to upgrade - Buy Call of Duty®: Black Ops Cold War - Cross-Gen Bundle | Xbox.

If you encounter an error upon upgrade, please share it with us.



We look forward to your response.

If you have other clarifications about this matter, you can get back to us by replying to this post.



Sincerely,



Microsoft Community Moderator

Looks like you can upgrade to the cross-gen bundle:

https://www.microsoft.com/en-gb/p/call-of-duty-black-ops-cold-war-cross-gen-bundle-upgrade/9mxpqc207hnm?SilentAuth=1&wa=wsignin1.0&activetab=pivotverviewtab

Once you have this you'll need to go to the Mircosoft Store on your Xbox and re-download the Series X|S version.

Hi,

What version of the game do you own and how are you trying to upgrade it?

My understanding is that you need to purchase the upgrade directly via the store on the Series X.

Call of Duty: Black Ops Cold War Editions FAQ