Issue with Child Account

Captain Fun Weinacker · Jan 17, 2019

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Can you never change the birthdate on the account???? Even if you accidentally put in the wrong date of birth???

So....If I accidentally created the account for a 10 year old, but the person is actually 20....do I/they have to create an entirely new account with the correct birthdate bacause it can never be changed????

:)

ngocphi

That is non sense. There was no disclaimer prior to choosing her age that microsoft would use this an opportunity to extort more money from parents. The reason im taking her off because i cant just pay outright for content. I have to give an allowance.
If something costs $9.99 i can add $10.00 but that wont cover tax. Id have to give her $15.00 and over pay. Thats nonsense. This is going to be a class action if you continue to extort your clients.

You dont seem to grasp.the issue

It is their terms

And copa enforces it and yes it is a law

If you remove your child from parental control it is your responcibility as tbe parent for any of her actions

Umm tax is the law you do realize that right ?

Everyrhung is taxed and is in fact the law

They arent extorting anything

Prepaid cards are set balances regardless of your dream world

If you want exact change use your creditcard or complain to your senator about taxes.guess how you will.be laughed at

Salz78

Having the same issue with my nephew. Not sure if you have to actually turn 18 in the system before it takes off all the restrictions?

Smwutches

When you turn 18, your account doesn't automatically change into an adult account. You have to promote it to an adult account. You can find the instructions on how to do that here -

support.xbox.com/.../online-safety

So if you haven't promoted your account yet, you'll need to do that to prevent those issues in the future.

KindGryphon

This link should help you with that. https://support.microsoft.com/en-us/help/12411/microsoft-account-change-birthdate

It wont unfortunately. That only changes the date of birth on the Microsoft Account and has no affect on the Xbox accounts date of birth. The date of birth that is entered when the Xbox account is first created is set in stone and cannot be changed.

XBF Lance J

Hey Captain Fun Weinacker,

Thank you for reaching out. Unfortunately, an Xbox account's date of birth is permanent. You can manage the restrictions on it by accessing a an adult account under the same family and managing the

Privacy and Online Safety settings.

Issue with Child Account