Issue with avatar not updating on various xbox/microsoft related pages

FlatoutDude · Mar 31, 2022

Hello, so i've been having an issue with my avatar not updating on various pages such as the forza motorsport support page (which pulls the avatar from xbox i guess), and the infractions page, it's showing an avatar from when my brother and his friend screwed up my avatar awhile back and changed the icon, i've since fixed my avatar and changed my profile picture various times over the years since then, however, it still is shown on various pages using that old avatar that i myself didn't change it to, and it doesn't update to a new avatar or gamerpic/profile pic that i use, is there a way i can fix this?

below is the avatar shown via the infractions & forza support page:

and below is the avatar that i would like it to update to:

:)

XBF-JoannaDark

Hello FlatoutDude,

I just received an update on this particular situation regarding profile pics not syncing across multiple pages within Forza site. The site pulls from the 360 profile and unfortunately users will not be able to change that. That is why you are seeing this discrepancy when updating your Xbox profile pic and it not syncing to this site.

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."

XBF-JoannaDark

Hi, FlatoutDude,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. Thank you for providing me an example of this issue you have pointed out about your Xbox profile picture not updating on the Forza Support site. Is this the only site where you are having this problem? I was able to replicate the issue on my end, as when I logged into the support site for Forza, I had an outdated pic. I have reached out to my team once I get a response and a suggestion. I will update the thread.

Thank you,

72westy

It appears that when disconnected from Xbox live I still am connected to the internet on the Xbox. Why??? I was updating avatar and while making changes Xbox disconnected me from Xbox live but I was still able to change avatar and save it. After saving it
signed me back into my Xbox live account.

WTF!

I'm definitely leaning at an issue on Microsoft's end either server related or a recent update to the Xbox 360 itself.

SuprX BR

Hi, i dont sure If related issue but avatars Will get a huge update soon, so Will complete change, so i advise to wait.

ThisGameIsSucky

This support page also details a few solutions for various issues related to achievements not recording properly. I'd recommend checking it out. https://support.xbox.com/en-US/games/troubleshooting/troubleshoot-achievements-challenges

Issue with avatar not updating on various xbox/microsoft related pages