Issue with Amazon Prime app on Xbox One since the Windows 10 / Experience update

The video quality of the Amazon Prime app has severely diminished since the Xbox One Experience update.

It looks like the video streaming is hampered by the update. It looks like a stream over a bad connection.

I can switch to a Roku device on the same switch and the Amazon Prime app worked perfectly. I can watch Netflix and Hulu on the Xbox One without issue, but it's just the Amazon Prime video app that has been adversely effected by the update. As a result,
I no longer use the Xbox One apps to watch video content.

Anyone else have this issue?

:)

 

Xbox app streaming not (any longer) supports two controllers ?

Hi,

I've been having the same issue since the last update (2 weeks ago). This is NOT a Windows 10 nor Xbox ONE controller's issue, because I can perfectly use 4 controllers to control both Steam games and Xbox ONE Windows 10 App. The controllers work fine with
the app, but one I start streaming, my Xbox only detects the first controller.

So, no power-cycling nor controller's firmware update is going to fix that.

I hope they acknowledge this issue and fix it in the next Xbox ONE update

 

Closing and reopening xbox app causes freeze

Hi,

If you're having issues with the Xbox controllers while streaming games through the Xbox app on Windows 10, this may be be due to outdated drivers of the controllers. To resolve this issue, we suggest that you follow the steps provided on this

link on how to update your Xbox One controller on Windows 10.

It is also recommended to keep your Windows 10 device and the Xbox app up-to-date. Refer to the following links for the steps:

• How to get software and driver updates for Windows 10
• Verify that you have the latest version of the Xbox app on Windows 10

After installing the updates, disconnect the Xbox controllers, and then restart both of the Xbox One console and the Windows 10 computer. Reconnect the controllers and check if you'll encounter the same issue.

Keep us posted with the progress. We'd be glad to further assist you.