Issue with a minecraft purchase

Discus and support Issue with a minecraft purchase in XBoX Accessibility to solve the problem; I purchased Minecraft Java and bedrock edition in a bundle for PC and only received Bedrock Edition. It is making me pay for Java Edition. I paid the... Discussion in 'XBoX Accessibility' started by emily ferguson, Aug 28, 2023.

  1. Issue with a minecraft purchase


    I purchased Minecraft Java and bedrock edition in a bundle for PC and only received Bedrock Edition. It is making me pay for Java Edition. I paid the full £24.99 and am very unhappy with this.

    :)
     
    emily ferguson, Aug 28, 2023
    #1
  2. Annanda Martins Win User

    Issue with a minecraft purchase

    Hello Emily F! I'm Annanda and I'd be happy to help you with your question.

    I totally understand how you are feeling.

    The first thing you need to do is check your Microsoft account purchase history and check if everything is okay.

    You can check it here:

    https://account.microsoft.com/billing/orders

    After that, with everything checked, you need to contact Mojang directly at the Minecraft Help Center.

    https://help.minecraft.net/hc

    Scroll to the bottom of the page and select "Contact" to fill out the Minecraft support form. Mojang may ask you to confirm your Xbox purchase history ( And that is why it is recommended to check your purchase first )

    I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

    Best Regards, Annanda.
  3. Ry2013Ry Win User

    Minecraft Launcher and Windows 10

    I also have the same issue. I purchased the Windows 10 version through Microsoft and have no issues playing Minecraft if I launch from the Minecraft app. But, if I try to launch through Minecraft launcher it says I have not purchased. I have tried signing
    out and back In multiple times to refresh, no luck. Any advice?
  4. Lucas Lauer Win User

    Minecraft Launch/Purchase issue

    Hello, GordonGoozebury. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Would you please confirm that you see the Java & Bedrock Bundle purchase showing as completed on your Microsoft account order history page?

    https://account.microsoft.com/billing/orders

    If you want to try the old launcher (which works in some cases) please download it at:

    https://minecraft.net/download

    Make sure you sign in with the correct Microsoft Account used for the Migration. You can also try to run the old launcher on compatibility mode:

    Right-click the Minecraft Launcher > Click Properties > Go to Compatibility tab > Check Run this program in compatibility mode for > Select Windows 7/8.

    See how it goes and please let me know.
  5. XBF Ezra G Win User

    Problema en la compra y creación de un realm de minecraft[Problem with buying and creating a minecraft realm]

    Hello urielrc,

    Thank you for your post. I understand you are experiencing an issue with your purchase of a Minecraft Realm not accessible after purchase. For help with your Minecraft Realm, please check out:

    Minecraft Help Center
    .

    I hope this helps!
  6. Chudamaru Win User

    unable to join friends world on minecraft.

    A little clarity, are you having issues with content packs from the Minecraft store or non official mods?

    If the issue is with content purchased from the Minecraft store do both you and your friend have the same content packs?
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Issue with a minecraft purchase

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