Issue with a minecraft purchase

Hello Emily F! I'm Annanda and I'd be happy to help you with your question.

I totally understand how you are feeling.

The first thing you need to do is check your Microsoft account purchase history and check if everything is okay.

You can check it here:

https://account.microsoft.com/billing/orders

After that, with everything checked, you need to contact Mojang directly at the Minecraft Help Center.

https://help.minecraft.net/hc

Scroll to the bottom of the page and select "Contact" to fill out the Minecraft support form. Mojang may ask you to confirm your Xbox purchase history ( And that is why it is recommended to check your purchase first )

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

Best Regards, Annanda.

I also have the same issue. I purchased the Windows 10 version through Microsoft and have no issues playing Minecraft if I launch from the Minecraft app. But, if I try to launch through Minecraft launcher it says I have not purchased. I have tried signing
out and back In multiple times to refresh, no luck. Any advice?

Hello, GordonGoozebury. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Would you please confirm that you see the Java & Bedrock Bundle purchase showing as completed on your Microsoft account order history page?

https://account.microsoft.com/billing/orders

If you want to try the old launcher (which works in some cases) please download it at:

https://minecraft.net/download

Make sure you sign in with the correct Microsoft Account used for the Migration. You can also try to run the old launcher on compatibility mode:

Right-click the Minecraft Launcher > Click Properties > Go to Compatibility tab > Check Run this program in compatibility mode for > Select Windows 7/8.

See how it goes and please let me know.

Hello urielrc,

Thank you for your post. I understand you are experiencing an issue with your purchase of a Minecraft Realm not accessible after purchase. For help with your Minecraft Realm, please check out:

Minecraft Help Center.

I hope this helps!

A little clarity, are you having issues with content packs from the Minecraft store or non official mods?

If the issue is with content purchased from the Minecraft store do both you and your friend have the same content packs?