Issue when triying to renew the game pass.

damianhernandez3 · Jan 12, 2020

Hello dear Microsoft support,

I was going to use the app for the game pass however, it´s suposed that I have to renew it through the app.

The issue it´s that the banner stays completely on "blank" it seems to be loading but it does not displays nothing.

I´m attaching a printscreen of the issue.

:)

RedCarGamer

Did you tried to renew it by browser?

You can access it by accessing
Account Microsoft, sign in, go to Services & Subscriptions tab, in the new page, under Xbox Game Pass you will find it a "Renew" option, you should be able to renew it through there.

Zenosos

Hi Damian,

Sorry to hear about the issue i would recommend waiting as at the moment there are issues with Purchases, which may also affect renewing subscriptions online, you can check the status over at https://beta.support.xbox.com/xbox-live-status to
stay up to date.

RandyAU93

Keep in mind that Xbox Game Pass Ultimate includes Xbox Live Gold, Game Pass Console and Game Pass PC. So when your GP Ultimate subscription renews, that will keep you playing online. You'll be fine as long as that subscription payment goes through without
issue.

under_scored

Avalyn,

Unfortunately, this is an issue with the manner in which Microsoft designed the Game Pass service. If you were subscribed to Game Pass Ultimate when you redeemed the twelve month Gold Subscription, your time was converted Game Pass Ultimate at a loss. A
twelve month Gold subscription converts to four months of Game Pass Ultimate, which lines up with your renewal in February.

Now that your Game Pass Ultimate subscription has expired, renewing with a prepaid subscription code for Xbox Live Gold will give you the standard amount of months.

Regards,

Under Scored

blueamcat

Hey! What's the issue you're having? Is it not renewing and you want it to? Referring to Game Pass.

Issue when triying to renew the game pass.