issue we found your console but cant connect

Hello Anton Makan,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello Anton Makan,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're having trouble streaming Xbox on your laptop. Let us identify what is causing the issue and able to perform some troubleshooting steps to help resolve your concern.

If we may ask, did you set to Sleep under your Power options of your Xbox? Note If your console power mode isn’t set to Sleep, remote play won’t work.

Here are the steps:

1. Press the Xbox button on your controller to open the guide.
   
2. Go to Profile & system > Settings > Devices & connections > Remote features.
   
3. Select the Enable remote features checkbox.
   
4. Under Power options, select Sleep.
   

For the meantime, you may check again the requirements on how to set up remote play and check the troubleshooting steps provided in the article.

• How to set up remote play | Xbox Support
  
• Troubleshoot remote play gaming | Xbox Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi ,

We appreciate your patience waiting.

As promised, I've consulted our internal team about this and we would like to ask for clarification;

Can you please confirm what device you are using when you are experiencing this problem? Is it on a mobile phone(Android or iOS) or on PC/laptop?

If you are using an Android phone, may I know what is the OS version of your Android? Is it Android 10 or 11?

If you are using PC, may I know the version of your Xbox app and your gaming services? To check for the version, follow this steps; launch Xbox app>select profile picture > Settings > About.

We look forward to your response.

Sincerely,



Reynaldob

Microsoft Community Forum Moderator

We are using an iPhone. iOS 16.

Hi Gt529,

Thanks for getting back.

I am currently comunicating with our internal team about your concern. Please give us more time to properly investigate the problem. Rest assured, I will get back to you once I get the helpful information.

We appreciate your understanding.

Sincerely,





Microsoft Community Forum Moderator

Hi Gt529,

Thank you for posting on the Microsoft Community forum. I hope you are doing well.

I understand that you have issues with your Xbox on remote play and you are getting an error that says We found your console but can't connect. Let's work together to find the best solution to this problem.

I would like to ask a few questions to better understand the problem.

• When did the problem started?
  
• Was this working before?
  
• Can you please provide us a photo of the exact error message? In this way we can see a bigger picture of the problem.
  
• What troubleshooting steps you've tried to fix the problem?
  

Those above questions would help us provide the necessary information. Once we collect all the information, we will formulate the feasible resolution to help you with your case.

I look forward to your response.

Sincerely,





Microsoft Community Forum Moderator