Issue receiving the Play Together promotion (3 months Xbox Live)

ReapoBot · Mar 16, 2018

I purchased three months of Xbox Live time when I saw you guys were running a BOGO (Buy One, Get One) offer on game time in January, and still have not received my token for 3 months of Xbox Live. Two customer support agents have
confirmed that my account -is- eligible (And participated in) the event, but has -not- been issued the token. The most recent rep (Kyron Paul, the log is attached below) assured me that the token hasn't been sent, but my account is, indeed, eligible, and after
double-checking the promotion delivery-by date, I'm a little concerned. I bought the least amount of time I could -because- of the promotion, which means if I don't get this token, I'm out of game time. Even more pressing is my controller being sent in for
refurb, so I won't be able to use direct controls with my console for about a month.

Reference Number : 1419212279

:)

eG x Thee Elf · Mar 16, 2018

3 for 3 deal.

McChubbs,

The 3 for 3 deal was buying 3 games out of a select list and receiving a 3-month Xbox Live Gold subscription. The promotion ended 01-Jan-2014, so I'm afraid it's too late for you.

Arthur D. · Mar 16, 2018

I have not received the bonus 3 months of Xbox Live from January Promo

Hello,

I purchased 3 months of Xbox Live from Xbox.com on Jan 18 (Order # 5085845222) as part of a promotion to buy 3 months and get an extra 3 months to give to a friend to play together.

I believe it should have been delivered by now via the Xbox Messenger but I have not received the promo code yet.

I was advised to post here for a resolution. I appreciate any assistance with this issue.

Thank you!

ReapoBot · Mar 16, 2018

Update: I pulled the first CS Rep conversation I had involving this topic up, the reference number for that is 1414063767.

Mister Quasar · Nov 3, 2018

Hey ReapoBot!

This is something we're currently looking into on our end; please reply to
this thread with the information that's requested in the opening post. I'll be locking this thread from here.

ReapoBot

Update: I pulled the first CS Rep conversation I had involving this topic up, the reference number for that is 1414063767.

Mister Quasar

Hey ReapoBot!

This is something we're currently looking into on our end; please reply to
this thread with the information that's requested in the opening post. I'll be locking this thread from here.

Ryno Jnr

Hey there ! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

that was the promo... Buy 3 months Xbox Live Gold then get 3 months extra for free... But i haven't received any codes... even after my subscription i bought expired last week!!

Mister Kernel

Hey there Ryno Jnr! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

ImScott2

I can get this im from the UK and thinking of buying since ive not had for 12 months , Its says

Play together with Xbox Live Gold
For a limited time only buy 3 Months of Xbox Live Gold and Receive a 3 Month Gold token. Give it to a friend and team up for many hours of play on multiplayer games like PLAYERUNKNOWN'S BATTLEGROUNDS* , It will cost me £8-99 for the
3 months but does this mean I will receive another 3months meaning I can extend my sub to 6 months ? thanks Sh

Issue receiving the Play Together promotion (3 months Xbox Live)