Issue Dolby Vision not working when auto-latency mode is on (Xbox display setting)

The Xbox is able to recognise the Dolby Atmos capability on the soundbar if connected directly .

However FreeSync (variable refresh rate ) is not selectable on the display and sound settings page of the Xbox X.

Free Sync is available on my Samsung Q9 and is an option in the game mode menu of the TV.

Game mode is a TV mode that allows low latency on Samsung (and other manufacturers) TV's.

My TV allows Auto Low Latency and this doesn't work when plugged directly into the soundbar (Samsung HW-N950) despite Auto Low -Latency being recognised on the Display & Sound settings page on the Xbox X. The TV will not allow this when the Xbox is plugged
into the soundbar via HDMI then into the TV by HDMI ARC.

Auto Game mode or Auto Low Latency turns on game mode while playing games but turns game mode off automatically should i use a blu ray disc for example.

So two modes made available to me by Xbox and Samsung currently don't work in tandem in the correct manner.

Just to be sure. Go to TV and video options and under video modes disable low latency mode, hdr10, auto HDR and Dolby Vision if you use and test games again.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

These are the correct steps for configuration, verify them:

Things to keep in mind:
On Xbox Series X|S, Dolby Vision is available for gaming and media streaming apps.
On Xbox One X and Xbox One S, Dolby Vision is available only for media streaming applications.

The original Xbox One console does not support Dolby Vision.
Dolby Vision is not available for Blu-ray media playback.

To enable Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision.

To enable Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision for games.
To check if your display supports Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > 4K TV details.

For best results, we recommend a direct wired connection from your Xbox to the TV, such as an HDMI cable.
Note Check with your TV manufacturer for firmware updates and Dolby Vision game compatibility.

If your 4K@120Hz TV supports Dolby Vision games in 4K@60Hz but not 4K@120Hz, follow these instructions for Dolby games

Vision and contact the TV manufacturer.
Games in Dolby Vision:
Press the Xbox button  to open the guide and go to Settings > General > TV & display options.
Set Resolution to 4K.

Set Refresh Rate to 60Hz.
Play at 120 fps:
Press the Xbox button  to open the guide and go to Settings > General > TV & display options.
Set Resolution to 4K.

Set Refresh Rate to 120Hz.
If your TV has the latest firmware and you experience screen latency or input lag while playing games in Dolby Vision, disable Dolby Vision while playing games and contact the TV manufacturer.

To disable Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision > Disable.

If your TV or monitor displays a blank screen after enabling Dolby Vision, disconnect and reconnect the HDMI cable. If you still see a blank screen, restart your Xbox console:
Press and hold the Xbox  button on your controller.
Select Turn off console or Restart console > Restart.

Information source (credits):
https://support.xbox.com/help/hardw...o enable Dolby Vision, press,de video > Allow %20Dolby%20Vision.

I hope I can help you solve it.

Best regards,
Marvina.

Hi Udder Discharge,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you struggle with Dolby Vision/Dolby for Gaming and Allow Auto Low Latency Mode. I am more than happy to help answer your questions to the best of my knowledge and find additional resources for you. Your Xbox Series X came with an HDMI 2.1. An HDMI 2.1 cable adds auto low latency mode (ALLM) that will automatically switch your display to its best mode for gaming. Also, you are correct that if your display comes with a Game Mode, you want to turn it off as it can interfere with your image. HMDI 2.0 limits the HDR10 and, of course, viewing things at 120hrz. ALLM works with Dolby vision. As for using a soundbar, you need to use an HDMI ARC-enabled soundbar and TV port. You need to make sure it's either Arc or eArc. You will also need to purchase the Dolby Atmos app on Xbox to enable it.

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

Hi I have a Xbox series x with a Dolby vision compatible tv also will the allow Dolby vision playback selected in settings on and it still only displays in HDR only when playing 4k blu rays ? I have set it 4k 60hz and the games display in Dolby vision plus streaming apps but not 4k disc playback! Is this correct that the xbox series can’t do this ?