Is your console stuck on the startup screen or won't power on? Check here!

Discus and support Is your console stuck on the startup screen or won't power on? Check here! in XBoX on Consoles to solve the problem; If you're unable to power on your console or need assistance with an Xbox One system update, we've got you covered! We have included a few scenarios... Discussion in 'XBoX on Consoles' started by Mister Quimby, Oct 25, 2017.

  1. Mister Quimby
    Mister Quimby Guest

    Is your console stuck on the startup screen or won't power on? Check here!


    If you're unable to power on your console or need assistance with an Xbox One system update, we've got you covered! We have included a few scenarios below as well as solutions to get your console back up and running.

    Is your console not powering on or does it keep switching off?

    If your console is not powering on or frequently shuts off, you might have a faulty or improperly connected power supply. Check the following links below for solutions for both Xbox One and Xbox One S consoles:

    Is your console stuck on a green screen or are you receiving an error code during startup?

    If your console is stuck on a green screen or is receiving an error code during startup, go through the detailed steps listed on our

    Xbox One System Update     Solution page. From there, select "I NEED TO TROUBLESHOOT A SYSTEM UPDATE ERROR" and continue to follow the steps to select either "I AM GETTING AN ERROR MESSAGE OR AN ERROR CODE" if you are receiving an error code during startup
    or "I AM EXPERIENCING A STARTUP ISSUE" if you are stuck on a green screen during startup.

    Have questions about the Xbox One power supply?

    If you have questions about your Xbox One power supply, check out our
    About the Xbox One power supply     page for detailed information regarding the components of your Xbox One console's power supply unit as well as information on placement, noise, temperature and safety.

    Still have questions? Go ahead and create a new support post here on the

    Xbox One Console     forum for community assistance.

    :)
     
    Mister Quimby, Oct 25, 2017
    #1
  2. StuartATrueRed
    StuartATrueRed Guest
    xbox one 0-2 so far. No games will play

    Hi, sorry you have experienced issues with the console. But before you do take it back, try power cycling your xbox one (hold power button down for 8 seconds while the console is turned on) it has been known to fix issues where the game gets stuck on the
    startup screen.
     
    StuartATrueRed, Oct 25, 2017
    #2
  3. rsattler
    rsattler Guest
    No Disk

    Hi Diz,

    Is your console configured in energy saving mode or instant-on. You can check this in the Settings->Power & startup menu. Check the Power mode setting. If it is set to Instant-On, change it to Energy-saving, turn off the console (wait for the white light
    on the console to turn off completely), then power on the console. You will know that you are in energy-saving mode if you get the green Xbox One screen during boot up.

    Give that a try and let us know if problem has been resolved.

    Cheers!
     
    rsattler, Oct 25, 2017
    #3
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Is your console stuck on the startup screen or won't power on? Check here!