Is Xbox server side down for GPORTAL?

Hi Julian, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to make the purchase using a computer or other mobile device?

Please try it, use your browser in incognito/InPrivate mode, in case it still does not work..

Please, enter this page for troubleshooting options: https://support.microsoft.com/accou...ft-store-ca603a8a-7123-3fa1-d1e8-4043f75f2f31

If that still does not work, I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and verify it.

I am currently having that same exact problem now with my Conan exiles server. I pay through my xbox subscriptions every month on time cause they are not shy on snatching your doe, but sit on it. Making me work through gportal to figure out why my server is suspended. I don't understand why Microsoft even became the money handler if they weren't going to pay gportal accounts that they are taking money on.

So i went on the gportal app on my xbox console and purchased a rent a server on pixark well it charged me and did not give me the item i requested instead left me out 15 bucks! I went first on gportal contacted them they told me they can not do
anything since i bought it on my console and told me to contact microsoft support to get my refund i did that and still denied. Like i said the new refund system is run by robot/computer not an actual team because i would get an actual response instead of
the same script they send me every time its a load of [Mod removed - see Guidelines] they dont care anymore!!!

Microsoft isn't responsible for servers purchases made in a app. You need to contact Pixark about why your server isn't working. The next responsible party is Gportal. This is why your refund is getting denied.

Hey there WagonMaker1,

Thanks for reaching out to the Forums for advice on how to hopefully access your Gportal server. I see your frustration, however, I would remind you that typing out expletives is prohibited in the Xbox Forums Guidelines, even if you have somewhat censored
them with "?".

If Gportal is not recognizing that you made the server purchase, then I would say that getting in contact with their
support team would be the best next thing to do so that you stop going around in circles like this.

When you get the chance, reach out to them and let us know if that helped.

Thanks for reading!

As I understand it, characters unlock server side, and the game was delisted and servers shut down in 2018