Is using a different Microsoft Account for XGP causing games to immediately fail the...

Discus and support Is using a different Microsoft Account for XGP causing games to immediately fail the... in XBoX on Windows to solve the problem; Hello, I have been using the same Microsoft account for years in the US. However, I moved to Germany a few years ago and created an account so I can... Discussion in 'XBoX on Windows' started by Butterchubbz133, Jun 29, 2019.

  1. Butterchubbz133
    Butterchubbz133 Guest

    Is using a different Microsoft Account for XGP causing games to immediately fail the...


    Hello,

    I have been using the same Microsoft account for years in the US. However, I moved to Germany a few years ago and created an account so I can pay for my products with Euros.

    My PC is logged in with my old US account, and Xbox (Beta) is logged in with this German account. Is that causing an issue or is it something else?

    Thanks!

    Butterchubbz

    :)
     
    Butterchubbz133, Jun 29, 2019
    #1
  2. XBF Brad A Win User

    Is using a different Microsoft Account for XGP causing games to immediately fail the download with error 0x80070005?

  3. Tommy - MSFT Win User

    Can't open game

    Hello kit artr.



    Welcome to Microsoft Community.



    Regarding to your information I assume that you can't set you can't play Persona 5 royale.

    Did you purchase the game previously, or did you play the game using Xbox Game Pass (XGP)?

    If you played the game using XGP, it seems that the game has been removed from the XGP subscription list, which may cause this error.

    If you purchased the game, you can try creating a new account and logging into the Xbox app with that account to see if the error

    still occurs when playing the game.



    If there is anything not clear, please do not hesitate to let me know.



    Best Regards,



    Tommy-MSFT | Microsoft Community Support Specialist
  4. WPAK Win User

    Direct Debit despite cancelling

    Hi there,

    be sure to double check every account you have on
    http://account.microsoft.com/services     to see if any subscriptions show up.

    If no subscriptions are showing there, then there is a different cause for the charges. Either a different account you haven't checked or someone may have gotten access to your credit card details.

    In such case I would advise to contact the credit card (bank) company to stop those charges.

    If it does originate from one of your Microsoft Accounts then you should be able to cancel the subscriptions immediately via that link, if that for some reason fails you will have to contact Xbox Support via Phone or Microsoft Support Chat and they should
    be able to cancel the subscription(s) immediately.

    To contact Xbox Support use
    http://support.xbox.com/contact-us
  5. Mage_Storm Win User

    Can't play XGP games because of issues with win 10 accounts

    Even if that account is signed into the Xbox app and the win 10 store? The account with XGP is on 2 different user accounts on my computer. Some games have let me play them such as Sea of Thieves and The Outer Worlds.
  6. Lyy7512 Win User

    Xbox gamespass

    Gold members are required for online games, and some games will periodically withdraw from XGP, which will cause you to no longer play the game
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Is using a different Microsoft Account for XGP causing games to immediately fail the...

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