Is this a permanent issue? If so what do i do?

Hello Brendan,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello Brendan Welters,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're experiencing issues with your Xbox Series X. 100% packet loss can be caused by a variety of factors, including network congestion, router issues, or problems with your ISP. Let us help you how to troubleshoot the issue to help fix the problem.

We would like to ask few questions to help us isolate the issue further.

1. When did the issue start?

2. What troubleshooting steps have you done so far?



Here are the troubleshooting steps that we can perform:

1. Check for Xbox Live Service status. If there is an ongoing issue, wait until the service is up and running.

1. Restart your Xbox Series X and your router. This can often resolve connectivity issues.

2. Check your network settings on your Xbox Series X. Make sure that your console is connected to your network and that your network settings are correct.

3. Check your router settings. Make sure that your router is configured correctly and that there are no issues with your network.

4. Contact your ISP. If you're still experiencing issues after trying the above steps, contact your ISP to see if there are any known issues in your area.

Additionally, to troubleshoot your Xbox network connection, see: Troubleshoot your Xbox network connection | Xbox Support



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi there Ashton, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If the refund was approved by Xbox more than 5 business days ago (taking into account that Saturdays, Sundays, and holidays are not business days), and you have received an email notifying you of the approval, then please respond to that email. This is the only way to get back in touch with the team that originally handled your refund request.

However, if you haven't received any email notification of your refund approval, you should contact Xbox Support directly for further assistance. They are the only ones who can help you with this problem.

Please note that in this public community forum, we are just players like you trying to help and guide other players. This means we don't have access to other accounts or information about refunds for other users.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

So what do I do now? can my device be unbanned or is it permanent

Also he has only been suspended once for something stupid like trying to trade a lime octane “a car” and he got suspended for 2 days