Is there something wrong with my mic or controller?

FIREBLADESJC · Nov 13, 2023

So I noticed a problem with my audio where I can talk and hear people in party chat just fine. But when I try to switch to game chat, I can only hear the game but can't speak to others or hear others talking? Is this a xbox audio issue? Is it my mic or my controller have broke? I need some help figuring it out.

:)

KhajiBower34

Hello FIREBLADESJC, My name is Khaji I am the independent advisor and I will be happy to help you today.

If you are experiencing issues where you can hear people in party chat but cannot hear or speak in game chat, there are a few possible causes to consider:

1. Some games have separate audio settings for party chat and game chat. Check the in-game audio settings to ensure that game chat is enabled and that your microphone is selected as the input device. Additionally, make sure that the game audio is not set to prioritize party chat over game chat.

2. There could be settings within your Xbox Live account that are affecting game chat. Go to the Xbox settings, navigate to the "Privacy & online safety" section, and ensure that your communication and multiplayer settings are configured correctly to allow game chat.

3. It's possible that there could be a problem with your controller or headset. Try using a different controller or headset to see if the issue persists. If the problem is resolved with a different controller or headset, it may indicate that the original one is faulty and needs to be replaced.

4. If you are using an audio adapter or cable to connect your headset to the controller, check for any loose connections or damage. Try using a different adapter or cable to see if that resolves the issue.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

ArianeArsenault

Thank! Mic works with the other controller... so something wrong with the other one I guess. Any clue on how to fix that?

DanteSparda504

You have to be doing something wrong. I don't even think I've ever gone through more than two controllers across an entire consoles life span and my Day One controller has held up really well and that's after it's been dropped and banged and slung across
the room because I am still not used to using a wired mic and I get up or something while my controller is sitting down next to me.

Ezzn

To rule out software, make sure the firmware is updated.

XBF Ezra G

Hi there,

Thanks for your response. Sometimes debris and dust can get stuck in the controller, it is not recommended to open your controller but, using a cotton swab and some 90% isopropyl alcohol is a good method to clean a controller. If cleaning the controller
does not resolve this issue, then the controller could have a failing part which would call for replacement.

Please let us know how this goes, thanks again.

Is there something wrong with my mic or controller?