Is there anyway to escalate an issue with Xbox?

SixMantella6000 · Dec 9, 2023

I have spent hours on the phone with support trying to find a resolve. Is there any way to escalate an issue? I have the order number and emails showing the return.

I bought tiny Tina’s wonderland on Black Friday. I accidentally bought the wrong version. This is one of the few games that the Xbox one version can not be upgraded or play the dlc’s. I went in and asked for a refund online bc I have the S and I was going to buy the correct version. I then noticed that the game was significantly more expensive. I bought several games so I didn’t play this one immediately. The x/s version with all content was under 20 bucks on Black Friday. I unfortunately had already made the request for the return and it was automated before I noticed the price. I have spent hours trying to find a resolve with very poor customer service. I finally just asked to reverse the action of the refund so I could at least play the base game. I have hit brick walls and bad customer service. Is there a way to get someone that can help me?

:)

Kathy A.

Good day!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

Kathy A.

Hello,

Thank you for posting in Microsoft Community.

We understand that you would like to escalate your request with the order you placed on Black Friday. As billing concern is best to be discussed through our live support team, for they have advance tools. Have you already asked our support team for this concern to be escalated?

To ensure your concern will be addressed, we would like to ask for the case number you had with our support team. Please send it through Private Message - click here.

We look forward to your response.

Sincerely,

Microsoft Community Moderator

Tezzerrific

no point trying to contact support in anyway, they will not listen, they will not log it, they are not allowed to intervene, and they will not escalate the issue to enforcement. the system is completely broken and not fit for purpose. Also, it is not a hacker that is doing it but there useless AI systems.

Omar_0001

I've tried the support and they said they can escalate it to their Advocacy team. Thanks anyways.

iiM SO N1NJA

get it on one of the new maps, since you need to go 1-50 anyway.

i recommend escalation.

Is there anyway to escalate an issue with Xbox?