Is there anyway I can gain access to my old xbox account. I know the email, just no longer...

Hello Meox9214,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,
Lumie

Hello,

If I can get into my Xbox 360, which should still have my account on, is there anyway you could help me recover my account?

Thank you for your response.

Please keep in mind, this is a user forum; I cannot help you open the account.

Unfortunately, no, you cannot use exterior proof as the whole system is automated. You must use the info provided above.

I hope this helps. -Lumie

I thought Mojang migrated to Microsoft Account?

Anyways to add my issue, I believe I may have used my Xbox email that I believe is now banned as my Microsoft Account to link to my PlayStation 4 to play Minecraft. Which I can no longer access because it is banned is there anyway at all that they can make an acception to allow me to access my old Microsoft account or unblacklist it so I can recreate a new Microsoft account with that same email btw it uses the old @live.com which seems to be non existent now as the only options for a new Microsoft account email are outlook.com and Hotmail.com I just want to play Minecraft dungeons with my online friends

So... for whatever reason I tried my old Mojang account email when signing into Microsoft today and it worked. Specifically it worked after I signed in with my Microsoft email, then selecting "switch accounts", then entering the old Mojang email. Even though previously doing so gave me an error message that the account had been migrated. I'm not certain what difference there is between yesterday and today, but I guess I technically no longer have an issue. However I can now no longer access the main Minecraft site as it tells me my access is denied. Oh well. I guess I don't need to send out a ticket anymore anyway.