Is there anyway how I can possibly get my old clips back please����

I just noticed that some of my original clips that I have recorded on this account have disappeared. My gamer tag is . I was just viewing them a couple weeks ago and now it looks like my first 10 clips or so have disappeared. Please help me get
my clips back. My greatest clip I have ever recorded is one of the ones that disappeared and I am very upset about it. It was recorded in December 2015. Please please please recover my old clips

Hello ! I'm Aymeric, an independent advisor, and I'm here to help !

I'm sorry to hear about the loss of your game captures, especially those memories with your friend.

Microsoft implemented a policy starting September 27, 2023, where game captures stored on the Xbox network are deleted after 90 days. Unfortunately, once these captures are deleted from the Xbox network, they cannot be recovered.

Sorry for the inconvenience..

Have you checked the local storage of your console ? If they were stored on your console, they might be still there. Locally stored clips are not affected by the 90-day deletion policy.

Please let me know if you have any other question !

Is it possible that somebody else had access to your account? If so, they could have been the reason for the ban. Problem is, you are responsible for your account at all times, and if you allow somebody else access, or somebody in the house gains access,
you are still held responsible for their actions. It is also possible, that somebody gained access to your account from another console. This happens when you give out your login details. You could contact phone support and have them open an unauthorized
access investigation, if you believe it was possible that your account was accessed without your knowledge. They will be able to determine if the violation occured from your console, or if it was logged in somewhere else. This will not necessarily change the
suspension though.

They conduct the thorough review before issuing the Permi ban that's for.last resorts

Its done by multiple teams

Not just one person

You can look at your enforcementn history on the same site

If you have multiple enforcement actions those can lead to a ban especially if it was hate etc eyc

And no if they denied you there is no other choice

You should read the terms of use

There is a bit of information about the enforcement team there along with the enforcement dite

If you want something else you do need to read the terms of use

Before you proceed

Keep in mind they will present all evidence in case so it's best to change your behaviour

Like I said, I have never used racial or homophobic slurs, their reasoning is simply not true.

But thanks for the response.

Guess my only choice is to stop giving my business to a company like this.