Is there any way to recover an Xbox account that was stolen and had the name changed?

Hello B7272,

We understand and empathize with what you are feeling right now, as per description, you have covered all of the options in recovering your account. Please understand that Microsoft takes your security very seriously, but to protect customer privacy we can’t do anything to an account beyond helping customers verify their ownership through the steps we’ve already provided. I encourage you to keep trying to recover your account using the methods we’ve tried if you remember any new details that might help or if you can recover emails from contacts you know, but it may be time to consider creating a new account instead. If you would like, I would be happy to help you create a new account and give you some tips that will help prevent this from happening again.

I understand your frustration but unfortunately there is nothing else that can be done by support until you are able to verify that you are the account owner through the methods we covered.

Thank you for your understanding.

Greetings



Xbox Forum Moderator

Microsoft Community

hello ... my account was stolen ... is there any way to recover the xbox360?

Any contact we can call?

I need help ... please

and games one more thing..

Did you ever recover your account at all and change the password before you called?

That what i did , hopefully that speeds things up because i been reading peoples account's been named changed and had there region and all that changed...

I am logged on to my stolen account right now, but it say's it is suspended...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Anna

Sorry to hear that your account was compromised, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

If you're not able to recover the compromised account using the steps provided in the link above, sadly is not possible to proceed with this :c

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My advise would be that you enable two steps verification or use an authenticator app (like Microsoft Authenticator, Google authenticator, etc) in that way the possibilities to be hacked again are almost zero.

If you have further questions don't hesitate to ask

Greetings

The only way to recover an allegedly stolen account is to report this at the xbox support while providing all the info required by support. There is no two ways about it.