Is there any way Microsoft or mojang can retrieve my account.

L. timb · Oct 31, 2023

I was recently OTP phished/ exit scammed out of mine Minecraft account that I have spent over 1.1k hours on. The scammer removed my email and phone number and everything, so there is no way for me personally to recover the account. I just wanted to know if anyone from Microsoft would be able to help, that is an actual human being, not the help page designed just to take you in circles. Ive literally already called the number and everything, but it just says to do it online, which I somehow need to LOG INTO THE EMAIL THAT WAS REMOVED. This is a major issue that Microsoft has and its part of the reason why their security straight up sucks. I can probably find my transaction ID for my Minecraft account for proof of ownership, send screenshots of the emails I received when my info was deleted, and show my migrating emails.

The ign in Minecraft WAS oak3, but was changed to void_zx1;

the new email that it was changed to is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

:)

L. timb

Thank you for your help, I will try that tomorrow, however last time I called Microsoft support itself they hung up on me saying they couldn't help with hacked accounts and I never spoke to a real person.

Darhyl Amizola

You're welcome and I understand. No worries! Please take your time.

In the event that it doesn't work, I'm afraid that reaching out to Microsoft Support is the last resort to recover a hacked account.

Best regards,
Darhyl

Darhyl Amizola

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account being compromised. I know how frustrating this is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I understand that you have tried to recover your account through the help page. In this case, I highly suggest you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this case. Here's how to contact them:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes.
> Select Show Contact options.
> Select Request a call from support.

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time. You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Annanda Martins

Hello Angelynna W! I'm Annanda and I'd be happy to help you with your question.

Yes, that should be the case. If he linked another email ( Microsoft Account ) to their Mojang account, your Microsoft account is not linked to it anymore.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below

Best Regards, Annanda.

AleksandrDongarov

Thanks for the quick reply, but 10$ is waaaay too overpriced. Is there any way to remigrate my mojang account to another Microsoft account?

Is there any way Microsoft or mojang can retrieve my account.