Is there any way I can get my money back for something I didn’t purchase

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

If you know which account these charges are coming from, you should sign in to that account and request a refund from this website:

https://www.xbox.com/refunds

If you don't know the account, you must immediately report it to your bank, it is possible that your data is compromised.

Just a friendly reminder that this is a public forum and those of us who participate in it are ordinary gamers, I am not part of Microsoft support, so I do not have access to your account or system. My only mission is to assist and guide the community a little bit.

Best regards!

Well when trying to purchase something it basically acts as if I didn’t have any money in my account and tells me to put a way to pay but as I said before I have money in the account

Hello Luca C, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, I was researching in one of the Microsoft forums and in this article (https://answers.microsoft.com/thread/f920564b-8ebc-489f-8037-053b7df21dfa)">https://answers.microsoft.com/thread/f920564b-8ebc-489f-8037-053b7df21dfa) Gerardo C. independent advisor, points out the following to refunds:

"Refunds generally take 3 to 5 business days (Saturdays, Sundays and holidays do not count as business days) and can sometimes even take a little longer depending on the bank as they hold the refund money for a while before they are issued. see reflected.

If that time that I mentioned has already passed, then you will need to contact your bank directly to find out where that money is since the refund from Xbox is made immediately when you receive the approval message and the rest It is your bank's responsibility.

Information Source (Credits): https://answers.microsoft.com/thread/f920564b-8ebc-489f-8037-053b7df21dfa

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Smessick43

Do you have the message about when the credit expires?
I said this due to Xbox servers doesn't use your local time, probably they use GMT time.
And right now GMT hour and date is July 10 1:57a.m

I don't like to give you bad news but basically the balance already expired
Sorry :c

If you have further questions feel free to ask, greetings from another Microsoft user

Would be great to double check this, probably you received the message about the given balance in your Xbox messages

Check the time zone, if it's on your local time. You could try with this proof ask Microsoft support to restore the money if applicable

Wishing you the best of lucks!
Take care in the meantime