Is there an email address that I can use to contact Microsoft support

William Singleton2 · May 15, 2024

Hello, recently I was looking into what type of cable my Xbox one controller uses so that I can purchase a new one without having to buy a whole new controller. While looking into this I found an article by Microsoft labeled "Get to know your Xbox One Wireless controller" in the article on the section showing the back and bottom of the controller for section four it lists the cable as a mini USB, which I found odd as every controller I've ever purchased has used either USB-C or a micro-USB. This is doubly odd as mini-USB's haven't largely been used by anybody since the early 2010's. So I was wondering if there is an email I can use to contact someone in the support department to inform them about this error as their "Contact Us" tab on the article did not have any type of option for "Other problem" that you could select. While it's understandable that Microsoft wouldn't want to be bogged down with menial messages all of the time I feel that the lack of that option is a serious oversight on Microsoft's part, and highly irritating. Especially as every time I try to find someone to contact, the only response I get is to go to the same "Contact Us" page. Any help is appreciated, have a nice day.

:)

The_Last_DJ

Hello William S! I'm Kris and I'd be happy to help you with your question.

Xbox have basically stopped using email for Support for quite a while.

My Xbox One S controller is a Micro USB and would presume the original Xbox One controller would be the same.

Eli Finixie

Makes sense I know they used to back in the day but I couldnt find one

Smwutches

No. Support no longer uses email. You would have to request a call back or chat with them at http://support.xbox.com/contact-us

ngocphi

This is because if ita account related they cannot spend days waiting for you to validate who you are its something that has to be done live

PalmettoBling

If the problem is with the email address and not the Microsoft Account, then you could go through the process to change
the email address of the Microsoft Account here. That would keep the entitlements and subscriptions on the existing Microsoft Account, but be associated with a different Email address.

If that doesn't cover what you need, or if the problem is with the Microsoft Account itself and not the email address, then please let us konw, but there will not be a whole lot that can be done about those situations without
contacting Official Support.

Is there an email address that I can use to contact Microsoft support