Is there actual Support for Microsoft customers out there?

This was really useful, thank you!

Hi,

As Smwutches mentioned above, you may need to adjust your reasons to speak to someone. Some contact options aren’t available for all questions and issues. I believe the contact options can also vary depending on the time of day, your country/region, and how busy the support team is at the time.

If you experience any issues requesting a call back or live chat on the Xbox support website, go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.

If you happen to be disconnected, for any reason, at any time during a live support chat, there’s usually a rejoin

link where you can resume the chat when you’re able to.

Global Microsoft support phone numbers - Select your country/region in the list to find the correct phone number for your country. Be advised though, some people have mentioned there’s an automated voice that just refers them to the support websites above. It would be best to request a call back or live chat online to directly speak with support.

You can also reach out to support on Twitter @XboxSupport and @MicrosoftHelps

When contacting support, be sure to quote any relevant case reference numbers, service requests, order numbers etc. You’ll receive a case number for each conversation you have with support - this is mentioned in the chat, and in the email from them. You can use this number to check the status of your request. The support agent can also view any previous conversations with this reference so you don’t have to go through all the same questions and troubleshooting steps again. - So always make sure you get a reference number in case it’s needed later.

Hope this helps!

If you're not seeing the options to request a call back or chat with support, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

Hello @RupertDJ, I hope that you are doing well!

Thank you for reaching Microsoft Xbox Forum support. We understand that you are currently facing issues getting in contact with our support. But don't worry, the following link below will direct you to our live support.

Contact us | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

It is kind of you to reply. Unfortunately This link simply takes you to the 'Contact Us' link with drop-down selections. I have tried to use this 3/4 times and cannot contact help. I got through to the:

Virtual agent - no use as they have automated responses to a small selection of issues. (tried).

Message a gamer - tried. A chap suggested resetting the Xbox through settings and then vanished. (This left a whole new problem).

Forum - The system seems such a mess, asking a forum to try to understand and help seems wrong.

Is a human help desk no longer available?

I have even tried submitting questions through he console; I got an automated response which made it clear the person had not read the question submitted.