Is there a way to speak with someone to see if legal steps are needed for a issue? I've...

Hello brayyyyyssss,

Thank you for posting in the Microsoft Community.

I'm sorry to hear about the issue you are having with your controller. We value your satisfaction and we want to help you resolve this as soon as possible.



First, I would like to apologize for the inconvenience and frustration that this situation has caused you. We understand how important it is to have a working controller, especially when it is under warranty. It is not acceptable that your controller was returned to you in worse shape than before, and that you did not receive the callbacks or the assistance that you were promised.



Second, I would like to assure you that we take this matter very seriously and that it should be investigated to determine what went wrong with your repair process. We will also review the quality of our customer service and take appropriate actions to prevent this from happening again.



Please contact our live support team and speak to one of our supervisors if about your questions or concerns. Please follow the guide below.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Again, I apologize for this issue and I appreciate your patience and understanding.

I've actually done all those methods. I have been calling all day to only get hung up on. They won't even allow me to speak to a supervisor. Everytime I try they hang up. I have all these things recorded as well if someone would like to listen. This has been such a strain and such frustration has built as I've spend hours and I mean alot of hours trying to have this resolved. So if there is any information regarding a legal team I could be directed too would be much help. Support is giving me so support this is my only option is legal action unfortunately.

Just a side note too I can show all my xbox products over the years I put a fair amount of money into xbox. When all my friends left for playstation I stayed. But now more than ever all I wish I had was a playstation and this whole ordeal sadly will be the thing that pushes me into playstations arms. I paid alot of money for these things only to be mistreated rudely by customer support and nothing to be done or attempted.

Xbox Support would be the only way of speaking to them. Might be worth having another go to see if someone different will understand the issue.

aka.ms/contactxboxsupport

I need to speak to someone asap. I've been trying since yesterday with no success!

anyone under 13 must call with a parent or guardian available to answer questions about the account

(thats for privacy issues and legal they need permission from guardian or parent to speak with you)