Is there a way to sort out my account constantly being suspended for things that happened...

Discus and support Is there a way to sort out my account constantly being suspended for things that happened... in XBoX Accessibility to solve the problem; For the past four weeks now I have been receiving suspensions for mainly Looking for Group posts from months ago. The main one I am being faced with is... Discussion in 'XBoX Accessibility' started by hypercaste, Nov 16, 2022.

  1. hypercaste
    hypercaste Guest

    Is there a way to sort out my account constantly being suspended for things that happened...


    For the past four weeks now I have been receiving suspensions for mainly Looking for Group posts from months ago. The main one I am being faced with is making group posts for a trade on Rocket League. I have played Rocket League for years and not once have I been warned or suspended for making trading group posts. Now all of the sudden there is a problem and constant suspensions for the group posts I made months ago, when there are thousands of other players doing the same thing. I would have stopped making those posts if I had known about it during that time, instead of being suspended months later, without the option of a case review. I have tried contacting customer support and filing a case review, but neither of them have solved my issue. I would just like to help sort this out so I am not constantly being suspended for things I did months ago, and no way of trying to fight the suspensions. Any fixes? Many thanks.

    :)
     
    hypercaste, Nov 16, 2022
    #1
  2. JosefLBohorquez Win User

    Is there a way to sort out my account constantly being suspended for things that happened months ago?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this HYPERCASTE

    Please note that LFG post purpose is not sell / trade or something similar. Just to find people and play with them. So, in your case you broke the rules
    Enforcement actions are not always issued based in your latest activity.

    Unfortunately no one here including Microsoft customer support is capable to assist you with suspensions or enforcement actions.

    Because is not possible to access to your account and enforcement details.

    The only way to do it is via this site: https://enforcement.xbox.com/ there you can view your enforcement history or start a case review if applicable.

    PS: 48 hours suspensions can't be appealed because the enforcement team takes up to 72 hours to review your ticket
  3. o00 DRAGON 00o Win User

    Constantly being signed out of my account!

    I have been signed out 23 times in one hour is it due to the new betas dropping connections for live never happened b4 today says live is ok i think not..........
  4. ultramegaface Win User

    Constantly being signed out of my account!

    Also having this issue, I have tried clearing system cache, I've tried deleting and re-downloading profile, I've tried deleting and re-downloading dashboard update, I've tried changing my password, I've edited settings on my router and completely disabled
    the hardware firewall - still signs me out any time I start up a game no matter which of my 30+ games I choose from.

    I've already sunk over 2 hours into this embarrassing and regrettable issue, all 7 other online consoles and both gaming PCs can do whatever I ask of them, without any static.
  5. DigitalAssassin Win User

    Constantly being signed out of my account!

    Hi there, if you're experiencing sign-outs when starting up games or apps then delete the profile from the console (profile only), clear the system cache, restart the console and re-download the profile.

    Delete and re-download profile:
    support.xbox.com/.../profile-move-delete


    Clear system cache:
    support.xbox.com/.../clear-system-cache


    Also as it prompted your for your email and password I'm curious as to whether you've got updated and verified security proofs? If not, I suggest following the steps at the link to do so:

    support.xbox.com/.../add-security-contact-information
  6. DigitalAssassin Win User

    Constantly being signed out of my account!

    ^Guys create your own thread if you have an issue, don't piggy back of others are issues can vary and it's easier to tailor support to your question.

    Also with the recent announcements at E3 the Xbox Live service is struggling with everyone trying to download newly released apps, get into the preview program etc. If your issue continue after 24hrs then create a new thread.
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Is there a way to sort out my account constantly being suspended for things that happened...

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