Is there a way to regain access to an old account

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Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well. I can see that you are trying to recover your Xbox account. Let me see how I can assist you with this concern.

To access your Xbox profile and other Microsoft services, you need to know the email address and password you used to set up your Microsoft account.

Important: Xbox Support can’t provide this info, even if you know your gamertag

If you know the email address for your Microsoft account but need to reset your account password, visit: Reset or recover your lost Microsoft account password | Xbox Support

Please see: Find your Microsoft account email address | Xbox Support

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Thank you for understanding.

You need to call phone support then to regain access to your old account.

With the security proof update started the only way to change your password is to regain access to that old security proof cancel the update which will then give you the oppurtunity to change the password on the account then you would be able to change
the security proof to something that you do have access to currently.

Hi Sami! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your uncle's account.

I'm afraid the only way to have full control over the account is to have access to its email. Since the account has been locked due to multiple failed sign-in attempts, you can try to unblock the account by submitting an account reinstatement form through this link:

https://www.microsoft.com/en-us/concern/AccountReinstatement

Also, the only option to recover the account and regain access to it is to submit an account recovery request via the webform:

https://account.live.com/acsr

However, in this case, you might want to coordinate this over to your Uncle since he is the owner of the account and he might still remember the information required from the account recovery webform.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl