Is there a way to recover an old Xbox accounts email if you know you have the recovery...

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

First I would like to set the expectations, all the process of recovering your password is 100% automatic, for security because Microsoft takes security and privacy very seriously.

That means that any agent or support of Microsoft can do more than what you cannot do to recover your password.

I will tell you how is the process to recover your account, you have to reset the password, and this can be done in two ways:

1. Through one of the identity verification options that you registered at the time of creating your account which can be by an alternative email or cell phone number.

2. By filling out the recovery form which will ask you for multiple details of your account in order to verify that you are the owner of the account.

I am sharing with you a link with tips on how to fill out the recovery form

https://support.microsoft.com/account-billing/h...

You can do all the times you need it just with the limitation of 2 max per day.

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Hi Alex!

For us to start an account recovery, it's required that we know exactly the correct email address of the account. Without it, we cannot start the account recovery and if we just try to guess it, we may not recover the correct account.

You may try to review your emails or email history if you could find traces of your old email address.

You could try to recover your account as well by entering your gamertag or phone number that might have been linked to your old account through this link https://account.live.com/username/recover

It's required that you know the whole email address itself. If it's a different email or account, you should be able to try the account recovery form on a different device or internet browser.

It's the only way you can try to recover your account by knowing the right email address and fill out the recovery form.

Hey Karl, thanks for posting your question!

It can be tricky to recover a Microsoft account if you can't access the email, but if you have a recovery phone number saved on the account, you can try to recover it that way. Use the account recovery form here:

https://account.live.com/acsr

I hope this helps! Let me know if you have any questions!

Hello Alexis,

Being that you do not know any of the information on the account, there would be no way to recover the account. To recover an account you at least need to know the email on the account. Also the Xbox id of the last console it was on. If by chance you do
know the email you can try the
Account recovery form. You can try the recovery form as many times as you like, just think cant do it a lot in a day.

Thanks,

Brad