Is there a way to get into our Xbox account after being hacked? Without Microsoft...

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Thank you for understanding.

Hello Martha Griffin,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

These articles may help us with the recovery process.

If you think your account has been hacked - Microsoft Community

You forgot your Microsoft account username - Microsoft Support

How to recover a hacked or compromised Microsoft account - Microsoft Support

Help with the Microsoft account recovery form - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Need assistance on deleting XBox from my Microsoft Account. I was hacked in the past and charged for use and purchases related to XBox.

The Microsoft account IS the Xbox account. They are one in the same so there is no way to delete the Xbox account without also permanently deleting your Microsoft account.

Original Colton...wake up! Anything can be hacked and you are ignorant to believe Xbox can't. That's part of the problem there...denial. BTW, maybe you should learn to read...where did I say I was on my way to PS3...already have it, don't have to go there.

FannyPackNinja, umm..yep, no problems...don't get suspended without warning for 'allegedly' cheating/hacking/whatever excuse Xbox wants to use.

Funny how PS3 can get hacked but not Microsoft...go figure. Microsoft programmers should be over our government's security if that's the case.

Hey there, Harrison E

Unfortunetaly, when two-step verification is enabled, the account recovery form is not going to help. When accounts have two step verification enabled, but the account has been hacked, I am unsure what your options are and would have to ask.

In the meantime, please can you try reaching out to Xbox Support via this link: Contact us | Xbox Support

Please use the image underneath to select the right options to request a call back from Xbox support.





I don't know what their options are when you can complete the account recovery form but two-step verification is enabled. I have a feeling that they would be unable to help with this and that there is no way of recovering the account, but woud be worth knowing what they tell you.

When I hear back, I will let you know what I have been told your options are too.

Thanks,

Nathan