Is there a way to change between two amounts of the same currency in your account balance?

Discus and support Is there a way to change between two amounts of the same currency in your account balance? in XBoX Accessibility to solve the problem; For reference, check this post:... Discussion in 'XBoX Accessibility' started by SilentLegion96, Feb 10, 2023.

  1. Is there a way to change between two amounts of the same currency in your account balance?


    For reference, check this post:

    https://answers.microsoft.com/en-us/xbox/forum/all/i-redeemed-a-us-25-xbox-gift-card-but-my-account/b71d1832-b26c-41da-a7aa-582990a6bc9f?rtAction=1675878159420

    Basically, I have two amounts of US currency in my account balance. I was informed one is a promotional amount that expires while the other is redeemed through gift cards that don’t expire.

    However, when I go to the store checkout, only the promotional amount shows up (in this case it’s the $1.45). Since it’s not enough to buy what I want, it asks me how I will pay the rest.

    How do I change from the promotional amount to the redeemed amount (in this case, the $50)?

    :)
     
    SilentLegion96, Feb 10, 2023
    #1
  2. Smwutches Win User

    Is it possible to use two credit cards on one digital purchase?

    No. You can split a payment between a credit card and currency in your Microsoft account balance, but not between two cards.
  3. JosefLBohorquez Win User

    Two account balances

    Hi, usually the promotional balance is some money that Xbox sends sometimes for free
    But it seems that’s not your case.

    In this situation the best option is reach Microsoft support via chat or callback
    In that way they can see what’s going on with your balance / why do you have two separate amount of money with the same currency
  4. Obsessive Power Win User

    Fallout 3 backwards compatible DLC

    Hi,

    Xbox 360 content can't be purchased on the Xbox One Store or the Xbox website with your account balance. The only way to buy 360 content with an account balance is via actual 360 console. You'll need a debit or credit card otherwise. This is a negative effect
    caused when Microsoft switched from a points system to a currency one.

    Yes, I know from a customer point of view it makes little sense, but the issue is a software one between the generations.

    Unfortunately without a 360 console, you'll need a debit or credit card. If you do have a 360 or a friend who has one, use that to pay with your account balance. As long as you use the same account that you use on your Xbox One, the content will transition
    between the two.
  5. Ricardo Lechuga Win User

    $5 deposit

    Same way you use any other balance on the account, you need to use it on the region of the balance currency
  6. onyxishere Win User

    Redeemed $25 dollar xbox gift card on xbox.com and is not showing on my xbox console/live account.

    When you say you changed your local do you mean you did a region change? Because the amount is in New Zealand currency you may not be able to see it if your account is not set up to that region. You can check your account balances and if it was added at
    https://commerce.microsoft.com
Thema:

Is there a way to change between two amounts of the same currency in your account balance?

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