Is there a way I can get to a live chat agent?

Not all options on the contact page will show that. You just have to change the category/topic until it gives the option.

What category gives that option?

Hey,

Sorry for the late reply, yea it can take a while to actually get through to someone to chat with, here is a screen recording of how you can get through to chat to someone, its a bit of a hacky way but at least it you will get through to a live chat with
an agent.

https://www.awesomescreenshot.com/video/701767?key=0c8c5decd5328f4915d2430cef2aa3ae

is there a way to chat with a live agent because the option is not there for me

Hello SergMG,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're having challenges accessing the live chat option. We will help you how to get there by following some steps.

To contact our live support channel, follow the steps below:

1. Go to the Microsoft support website: Please use this link: Contact us | Xbox Support

2. Click on the "Contact support" button at the bottom of the page.

3. Select "Gaming" as the product you need help with.

4. Select "Xbox" as the specific product.

5. Choose the category that best describes your issue, such as "Store and subscriptions" or "Buying things."

6. Click on the "Chat with Microsoft support" option.

7. Follow the prompts to enter your information and connect with a live agent.

Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,