Is there a limit when using charge to bill on EE?

Discus and support Is there a limit when using charge to bill on EE? in XBoX on Consoles to solve the problem; Cheaper games give me the option, but the new Tekken 8 does not 7f2c21c3-d538-402f-a883-ba526762283e Discussion in 'XBoX on Consoles' started by Chambers Danny, Jan 30, 2024.

  1. Is there a limit when using charge to bill on EE?


    Cheaper games give me the option, but the new Tekken 8 does not

    :)
     
    Chambers Danny, Jan 30, 2024
    #1
  2. kyle_m4496 Win User

    Is there a limit when using charge to bill on EE?

    The limit is not on the Microsoft Store. As explained above, EE has a limit of £40 per purchase. This limit is not specific to your EE account and it can't be changed or removed, it applies to all purchases made using EE's Charge to Bill feature.

    For more information about Charge to Bill, contact EE's customer service.

    Thanks,
    Kyle
  3. kyle_m4496 Win User

    Is there a limit when using charge to bill on EE?

    Customer service is technically right that there is no limit or spend cap on your account, but they failed to mention the premium rate limit that applies to all accounts regardless of your spend cap.

    This page also mentions the £40 limit: https://ee.co.uk/help/billing-payments/payment-methods/Premium-Rate-Services-and-PSD2

    If you point them to the EE support page I linked above (and the other page in my initial response), I'm sure they could clarify this further. It not only applies to Charge to Bill purchases, but premium charges for calls and messages too.

    I hope that I was able to assist you with your query and provide a satisfactory answer. Please reach back to us if you have further questions.

    Regards,
    Kyle
  4. kyle_m4496 Win User

    Is there a limit when using charge to bill on EE?

  5. Chambers Danny Win User

    Is there a limit when using charge to bill on EE?

    Thanks for the quick reply Kyle.

    I have contacted EE and they say that I have no limit on my account.

    They suggest the limit maybe on the Microsoft store.

    So far, I am none the wiser lol
  6. Chambers Danny Win User

    Is there a limit when using charge to bill on EE?

    I understand what you are saying. When I first discovered this option I had a £50 limit, which I removed.

    Customer service has not been very helpful either as they state there is no limit on my account.

    Thanks for your help regardless, I appreciate the replies.

    Kind regards

    Daniel
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Is there a limit when using charge to bill on EE?

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