Is there a chance I’ll ever regain access to my account?

Hi Chase!

You are most welcome.

When you go to this page: https://account.live.com/acsr and your email was recognize then there is a chance to regain access to your account.

Please be guided with the steps and instructions on how to answer the account recovery form.

Hi

You will only be able to regain access to those games if you can regain access to that account.

You could try to recover access to your account here https://support.microsoft.com/en-gb/help/17875/microsoft-account-reset-or-recover-password

Never ever, ever give out your username and password on Xbox LIVE. Ever. But since we've already broken that barrier, follow the steps

listed here to regain access back to the Account.



* Also, don't call out other Xbox LIVE Users on the forums.



Best. -Civiks

Thanks for your response Joshua R.

Unfortunately, this is the agreement when you create an account with Xbox.

You must keep trying with the form. The system works on probability, if you’re sure the information is right, eventually you’ll get in.

Thank you. -Lumie

Hello Joshua R,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, you will need to try the Account Recovery Form again: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

There is no other system in place for recovery and your games cannot be passed over. Within Microsoft, they hold all the rights to lock your account. It is up to you to keep your security information up to date.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,
Lumie