Is the Xbox Policy Enforcement team racist, biased, or discriminatory?

Choche Da Great · Feb 19, 2019

I find it absolutely ridiculous that after all the money I spend on games you all would find it prudent to suspend my account for sending ONE message to someone who trolled me and stole my rocket on Battlefield after like a 30 minute match accumulating points.
All I did was call him out for what he is. No one pays good money for video games, and then lets others ruin their entertainment time and just let it slide. It was easy, one little message calling him what he is for stealing my loot. I then took squad leader
again from him using the same little trolling technique and booted him from my squad so that he doesnt take any more loot from me. Thats that. Today I have a 24 hour suspension.

Now let me explain something to you forum trolls who have nothing better to do. Sure you can argue I had a suspension coming for taking 2 seconds to send to a true to life
[Mod Removed - Inappropriate] a brief message letting him know what a
[Mod Removed - Inappropriate] move he just pulled. But my REAL gripe with you guys is this:

Several weeks ago on my other gamertag Hialeahjoe, someone sent me several messages insulting me, disrespecting me, and they went so far as to look at my city location on my profile and threatening to send "peoples" from my city to get me. It was all over
the fact that I had a kinect mic on and he went off on a tangent on me, so this guy didnt even have a reason to explode like that. I don't care if he meant it or not, frankly I have an arsenal in my weapon closet and I would love an excuse to use it. Here
is my real issue. I reported this guy, and for 3 days he kept sending me the same types of harassing and threatening messages. Where was the xbox enforcement team when my life was being threatened? What if I was not an adult with a weapon arsenal for protection?
Will you people allow a child to be threatened this way, and not take action?

And the million dollar question: Why is it that when a latino reports that on Xbox live his life was threatened no action is taken, but when he calls an
[Mod Removed - Inappropriate] an [Mod Removed - Inappropriate] (because there is not other way of describing it) you guys suspend my account?

:)

Choche Da Great

I disagree with your assessment. I exchanged messages with both the people in question. One guy I exchanged the messages with received several reports from my part because he was threatening my life. The other guy sent me messages back just the same way
i sent him messages. Yet in the instance that my life is threatened xbox does not suspend his account? This guy kept it up for days. Yet in the instance where I literally sent ONE message with ONE curse word, I get suspended? Which I mean come on guys, code
of conduct aside we can all agree when someone is being a jerk right? Why do I get a suspension for one curse word, and the other guy gets to continue threatening my life for days? The policy enforcement you are describing here doesn't reconcile to the events.

Choche Da Great

First off its not a ban, its a suspension. Second, this is a brand new account I created less than a month ago with the purchase of a new xbox, for the explicit purpose of allowing my ten year oldstep daughter to keep my older one (where the guy was threatening
my life). I have ZERO reports for bad conduct so far on this new account, and on my old one. The message in question here (for which I received a SUSPENSION) included a whopping total of 2 sentences with maybe 12 words. Only one was a curse word, and the others
provided supporting facts for using my curse word; along the lines of "you totally stole my rocket by trolling squad commands...."

Your logic is broken here dude. I am not looking for anything other than a sound explanation as to why the code of conduct here was grossly misapplied if not in both cases then at least in one. Safer place for everyone? Not when the enforcement team seems
to suspend some people for mild reasons while allowing others to threaten your life for days on end. Pfffftttt

XBF Amber M

Hi there Choche,

For information regarding your ban, you’ll need to visit the Enforcement site here:
Xbox EnforcementThat is the only way to contact the enforcement team.
Asthis is forum support, we wouldn't be able to assist further. Unfortunately, you will not be able to reach the enforcement team here on the forums. As this is the case,
and all possible answers have been given, we'll be locking the thread at this time.

In response to your concern, the community continues to grow the Xbox Live Policy & Enforcement Team remains committed to preserving and promoting a safe, secure and enjoyable experience for all of our members across every device.
If a player behaves poorly on Xbox Live – whether on an Xbox console or a Windows device, we take it seriously and will ensure any enforcement action applies to their account on each platform. Take a look at
Microsoft’s Code of Conduct Explained for Xbox Live Customers.

If you were suspended for longer than a day you can also submit a case review from the same website.

Submitting a Case Review is easy, and can be accomplished in several steps:

Sign into enforcement.xbox.com with the account that received the enforcement action and select the large box with an
orange hammer icon, or visit your
Enforcement History.
Find the enforcement action that you wish to have reviewed, and select
Apply for Review.
Read the Case Review Terms of Use and agree by clicking the checkbox and selecting
Agree.
If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding
of the Code of Conduct and associated policies. Upon successful completion of the questionnaire, select the
green arrow icon.
Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your
game activity, or any other facts that you believe are worth noting. When complete, select
Submit.

I hope this helps

RandyAU93

No, no and no.

They address infractions coming from user accounts without any such consideration. The Xbox Live Code of Conduct treats all infractions equally. As to messages you may receive from other users, you should ALWAYS:

* REPORT the user sending the messages

* BLOCK the user from sending other messages

* IGNORE any other messages that might sneak through.

If you decide to retaliate for any reason, be aware that anything you send will be held to the same Code of Conduct as the messages you report yourself. As the Code states, inappropriate conduct should not be answered with more inappropriate conduct. Put another
way ...

Don't feed the trolls.

choppyseize

The minute you send a message back to someone bothering you makes it so you can both get a ban. This has been the rule for ages. All you're supposed to do is report, block and move on. Enforcement investigates all reports. They don't discriminate ever.
They do the exact opposite actually. All you can do at this stage is start a case review and wait for their decision

Is the Xbox Policy Enforcement team racist, biased, or discriminatory?