Is the a way to get a replacement controller for an update issue?

Hello

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Thank you for your understanding.

respectfully

Leonardo_Y

Hi,

Thank you for posting in Xbox Forum.

I understand you wanted to know if its possible to have your Xbox Controller 1537 replaced which encountered some issue after an update. Let's work on this together in finding the best possible solution to your concern.

To better understand the situation, I would like to ask some questions, such as:

• When did you purchase this controller?
  
• How old is this Xbox One Controller?
  
• How did the update happened? Did you update it connected via Wired or Wireless?
  

To be honest with you, the Replacement process follows a very strict and specific requirement. The most common acceptable reason of a replacement is if there's factory defect or if your controller still within the warranty period.



What I can recommend you to do is to revert the update, but you need to take into consideration that:

• You should only revert your controller firmware if your controller is having frequent problems with connections to non-Xbox devices.
  
• Some older model controllers may not see the option to revert the firmware.
  

You can follow the guide on this support article - My Xbox controller has connection issues after the last update | Xbox Support.

I hope this help. Looking forward for your response soon!

Sincerely,

Leonardo_Y

Hey there, Phocks13! Sounds like the adapter you purchased is a 3rd party adapter, because we do not have an official adapter that lets you connect 360 headsets to your controllers. The update for the controllers isn't created for those, so it may be that
the update became corrupted because of this. That would mean that the only way to fix your controllers is to get them repaired/replaced. This thread is over a year old. If you get them replaced and you're still having the same issue without the adapter, please
post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.

Could be an issue with the controller if the mic works on other controllers. I would try updating the controller or looking into getting a new one(either through a warranty for replacement or purchase).

Thank You!

I am a few different Astro headsets and though could be an issue with the headset it's self, I would recommend plugging the controller in with out the headset to the Xbox and seeing if it needs an update. If it does, that could be the issue keeping the
mic from working. If it does not, you would need to contact Astro and find a way to get the head phones replaced and or find a way to test the headphones on a different controller to see if they work. Hope that helps and you are able to get back to gaming
soon.