is support team so busy that can't even reply for account recovery.

Namra Patel1 · Mar 16, 2025

Subject: Urgent Follow-Up on Account Recovery Cases – No Response

Dear Microsoft Support Team,

I hope you are doing well.

I am writing to urgently follow up on my account recovery attempts, as I have not received a response after multiple attempts over the past week. Below are the details:

Initial Case (SIR20851644) – I submitted this request on Saturday, 8 March, at 08:11 AM (7 days ago). I received only a single response at the end of that day, but I have not received any further replies since then.

Xbox Live Case (7070105870) – I attempted to contact support through Xbox Live, where I received a link, but it only allowed me to change my password. However, my account remains locked, and I still cannot access it.

Alternative Email Case (SIR20878288) – I created a new case using a different email in case my Indian name was somehow causing delays. However, it has been 2 days since I opened this case, and I have still not received a response.

Given the lack of responses, I am concerned about the status of my account recovery and would appreciate any updates or guidance on how to resolve this as soon as possible.

Could you kindly provide a response with the next steps or let me know if any further details are required to process my case? I would greatly appreciate your prompt attention to this matter, as this situation is becoming increasingly urgent.

Thank you for your time and assistance. I look forward to your response.

Best regards,
Namra Patel

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:)

Namra Patel1

How can i contact them?
because in live chat they are just saying "Believe me that I don’t want to leave you alone, what I will do is to leave some case notes of this case for more visibility.

Bot said: 1 attachment.

As stated previously, the account recovery team is an offline team, and can be only contacted via the form, which you have already submitted

Bot said: 1 attachment.

And if a new form is submitted, this can make a delay in the process to unlock the account.

"

and form is not replying

Onyx Is Here

Thanks. I don't think you were escalated as you didn't seem to get a reference number. Please try again and ask for escalation (not release) for help.

Onyx Is Here

Did you speak to a fellow gamer or were you escalated to a Microsoft Advocate?

Namra Patel1

I contacted Xbox Live chat for help, and they provided me with a link to change my password. However, my account is still locked. I reached out again, but this time, they told me they couldn't assist with this issue even after I explained how important it was. I also requested a data transfer, which they said would take three days, but I have yet to receive any response.

Onyx Is Here

I do apologize but I'm afraid the only people available for help with this would be Xbox Support. You could try contacting them again via https://support.xbox.com and click on Contact Us to start an online chat.

is support team so busy that can't even reply for account recovery.