Is my console out of the program? (pics on profile)

Hi AngelObullets,

I'm not on the insider program to my knowledge. I at first did an offline update because my console was getting stuck on the green loading screen. The problem of losing data was present before this. After it was up and running again, it worked for a few days
before my profile pics and One guide data went missing again. At this stage I did a factory reset but kept my games.

When the profile pics go missing, they are replaced with the default missing profile picture. They return on next login to any of the profiles. Both the One guide data and the profile pics go missing at the same time. All other data seems to be intact when
this happens.

A am not sharing my profile with anyone and never have.

I recommend that you sign into your Microsoft account on the Xbox console, use Profile & system and open My profile.

Use customize profile then, use change gamer-pic. Open Upload a custom image, then select the image.

Personally I do not use a custom image as a gamer-pic. I have no images saved on my Xbox console as files, to upload as a custom gamer-pic.

Ok. Just to test this out, can you go ahead and take an avatar picture on your console, and save it as your profile pic? What this should do is change your pic on both rewards and the Games app. Feel free to change it back to the car pic
when done.

Let us know if it does or doesn't change the rewards or Games app pic, and we can work from there.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please try to remove and re-add your account.

REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

Try Tversity. I use that program and find it to be one of the better ones out there for streaming videos/pics/music.