Is it the headset, controller, or xbox one?

I've had an Xbox one for about a year now, and I've had headsets break on me before like not being able to talk or can't hear friends, but in November everything was fine. When the most recent update came out on Xbox, I could hear my friends
and talk to them, about a week or two later I can't hear them and they can't hear me. I thought it was the headset so I bought afterglow specifically for Xbox one, still couldn't hear or talk. So I thought it was the controller, got a new one (not elite) and
I have the same issue. I've then called the Gamestop that sold me the products only to get 3 different possibly problems from 3 different people. I could be missing something really obvious but I've run out of options on how to communicate with my friends,
what should I do?

:)

 

Mic is acting strange

This can be caused by either the headset is faulty or the connection to the controller is bad. Has he tried a different headset at all?

The only solution to this is for him to buy a new headset or controller. Maybe even a wireless headset.

If he has issues with other wired ones then it could be his controller. If he doesnt have another headset try the current headset a different controller.

 

Xbox One Stereo Headset Adaptor Echo issues

Have you tried this?
support.xbox.com/.../wired-headset-help

You hear an echo or noise during gameplay

Note If you hear an echo effect, it often originates from the person who is talking and not necessarily from the person who hears the echo. For example, if you hear an echo only when someone else talks, the problem may be with the headset connection
of the person who is talking.

The following conditions may cause an echo or noise during gameplay:

• The microphone detects ambient noises. This includes voice transmission that comes from the earpiece.
  
• The headset plug is not fully inserted into the controller.
• You are using the Xbox One Wireless Controller, and the battery levels in the unit are low.
  

If you or other players hear an echo or other noise during gameplay, try the following:

• Turn the volume down on your TV or stereo.
• Disconnect the headset, and then reconnect it firmly to the controller's expansion port.
  
  Note Never pull on the headset cable when removing it from your controller. Remove your headset from your controller by pulling on the body of the headset plug.
  
• Clean the plug on the headset cable with a clean cloth, and then reconnect the headset to the controller.
  
• Test the headset by connecting it to a different controller.
• If you’re using an Xbox One Wireless Controller, replace the AA batteries or recharge the Xbox One rechargeable battery.
  

Note Never pull on the headset cable when removing it from your controller. Remove your headset from your controller by pulling on the body of the headset plug.

Clean the plug on the headset cable with a clean cloth, and then reconnect the headset to the controller.

Test the headset by connecting it to a different controller.

If you’re using an Xbox One Wireless Controller, replace the AA batteries or recharge the Xbox One rechargeable battery.

 

Smoke signals...... or telegraph.

 

It could be that you got a communications ban.

I've no way of posting anything relivant on it, but have read many times were people who had your problems found out that they were banned from voice communications.

 

You can check to see if you have a communication ban by logging in here enforcement.xbox.com/home

If you don't have a ban try doing a hard reset as follows. Hold the power button on the console for 10 seconds or until it shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the XBOX. Once it is back up completely test it and let us know how it goes. Good Luck!