Is it possible to speak with an actual person about account recovery.

You would gave to go to http://support.xbox.com/contact-us and request a call back or chat with support.

Alternatively, if you're both using the same console, you can set it as your Home and share it with the other person. https://support.xbox.com/help/hardware-network/console/my-home-xbox

I am *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, the holder of this subscription (and the same person), and I approve of and endorse this request.

Do it.

Exactly the same issue is happening on my end, someone tried getting into the account and deleted my recovery email, therefore every time I try to sign in I can't receive the code because I haven't got a way to get it. The recovery form is useless sorry to say, no matter how many times I fill it in its always wrong, this account I've been trying to recover is 12 years old, no way I will remember what information I used to create it. The phone number is old and disconnected so I can't receive the code through there the best option is to get in touch with an actual person over text or over the phone and like you mentioned, go through the ATO, the problem is that there isn't a way to contact a person from Microsoft support as the call system doesn't seem work, like ever, no matter the day or time. And the virtual agent doesn't have a clue about the issue at hand therefore can't do anything either. I really hope this can be resolved as this is a very important account, like I said been using it for 12 years and need to recover it. Thank you for taking your time to try and help resolve the issue.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello, by your description I imagine you've tried to fill out the account recovery form a few times.

In this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However the ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us

The problem at this point is contacting customer service goes no where. All their automatic verification and virtual assistant just keep sending us to the account recovery and won't let us actually contact customer support. I don't know how to get around the virtual assistant to talk to an actual person to help with an account takeover.