Is it possible to refund a xbox one game, which i bought by mistake?

Hi sure it's possible to refund the game if it's digital. If you have not done it before, and if you have a serious reason for it, maybe it was not the right purchase. Or that you did not buy what you originally wanted.

Here's how to get a refund: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

The easiest way is to contact technical support via online chat and solve it in a few minutes.

Nothing is lost, do not worry.

You should be able to fill out a refund request form. If that doesn't work, you'll want to contact support and speak
to billing. http://support.xbox.com/contact-us

Hello there, a few days ago I bought Dragon Ball Z Kakarot on the Xbox one and it turns out I bought the wrong game, I played the game for around 2 hours before I realised my mistake and quickly uninstalled the game and requested a refund however for some reason my request was denied as "they cant refund digital games that have been played or used" which I believe to be utter nonsense as I have refunded digital games before with 0 issue. I simply bought the wrong game and want my money back.

Yeah. If you played it for more than 2 hours then that makes you ineligible for a refund.

You had to have had the game for less than two weeks AND played less than two hours to be eligible for a refund

For me, the refund does not seem possible, because I bought the game more than 2 weeks ago ... Thanks the refund's conditions of Steam which doesn't care of the problems.

On the first one yes, it was denied but I realize I asked for the full amount back and the premium edition I bought had a season pass which is non-refundable. I also need to correct the second request since I made the same mistake