Is it possible to recover a hacked Microsoft account if the email was changed

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Let me know if you have any questions. I'll be happy to clarify it. Hugs!

It was a pleasure interacting with you on this thread. Big hug!

There are two possible explanations:

1. You information just isn't valid.

2. Someone hacked your account, by recovering it and changing the email password.

> microsoft account support sent me an email saying your security info was added/deleted to microsoft acc and with that below there was a random email given which dint belong to me

Whoever hacked your account changed it to their own email, or a throwaway email. This unfortunately does not change the situation. As I have stated on multiple occasions, I am afraid it won't be possible to recover your account under any circumstance. Once the email gets changed, that's it, nothing else can be done now.

Thanks,
Kyle

Hello Brian, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm truly sorry to hear that your account has been hacked, when this situation occur, we can try to recover the affected account by using the Microsoft interactive guide below:
https://support.microsoft.com/account-billing/h...

If none of the methods worked and the hacker managed to replace your security information and the email address.
I know the next reply can be frustrating, but I'm afraid to say that's not possible to recover this account

Please keep in mind that no one at Microsoft can view or change the account details for you, this is for security policies

Hello Ahmed, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I'm truly sorry to hear that your account has been hacked, when this situation occur, we can try to recover the affected account by using the Microsoft interactive guide below

https://support.microsoft.com/account-billing/h...

If none of the methods worked and the hacker managed to replace your security information and the email address.

I know the next reply can be frustrating, but I'm afraid to say that's not possible to recover this account

Please keep in mind that no one at Microsoft can view or change the account details for you, this is for security policies