is it possible to “recall” / “cancel” a refund request (after it was authorized, minutes after)

Discus and support is it possible to “recall” / “cancel” a refund request (after it was authorized, minutes after) in XBoX Games and Apps to solve the problem; I want to cancel a game refund request (I want my game back), the refund was immediately authorized after I requested it, I didn’t even had time to... Discussion in 'XBoX Games and Apps' started by 93gus, Jun 28, 2025.

  1. 93gus
    93gus Guest

    is it possible to “recall” / “cancel” a refund request (after it was authorized, minutes after)


    I want to cancel a game refund request (I want my game back), the refund was immediately authorized after I requested it, I didn’t even had time to cancel it…I really regret having done this instantly after I did it, but I did not have any time to cancel it, refund authorization was immediate. Also, I saw no option to cancel it anyways.

    I would really appreciate Microsoft attention to this matter.

    :)
     
    93gus, Jun 28, 2025
    #1
  2. KindGryphon Win User

    How to cancel a refund request?

    No one here can cancel your refund request as we are all just fellow gamers such as yourself who dont work for Microsoft.

    As stated in the first reply of this post to cancel a refund request you can simply reply to the email that you received after you requested the refund, it's the confirmation refund request email.
  3. Oraclea Win User

    Filed the wrong refund request

    Hi, after you submit your
    refund request    , you should get a confirmation email regarding the submission of your refund request. To cancel the request, reply to the confirmation email requesting cancellation. Hope that helps!
  4. Oraclea Win User

    Refund

    Hi, to add to the above, it does explicitly say on the
    refund request guide     that after submitting a refund request, to cancel, reply to the confirmation email requesting cancellation. I'd make sure to send that reply email as soon as possible, and then if you do that and the refund does get processed anyway,
    make sure to
    contact support     and let them know that you did send that email as instructed. Hope that helps!
  5. Dérek Augusto Win User

    Refund request denied after 1 minute??

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    Amar, means that the item you are asking for a refund is not within the refund terms.

    What you can do is submit a form to the refund team.

    Click on "Why don't I see my purchase in the list?" on the next screen click on "none of the alternatives" and fill in the form then

    https://support.xbox.com/help/subscriptions-bil...
  6. SammyVS Win User

    xbox elite 2 controller bumper issues

    I believe that after 2 months it is not possible to request a refund for any product.
Thema:

is it possible to “recall” / “cancel” a refund request (after it was authorized, minutes after)

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